Casual Guest Service Agent / Night Auditor
As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences while supporting the overnight operations of the hotel.
Key responsibilities
Providing warm, professional and efficient service to guests throughout their stay
Managing check-ins, check-outs and guest enquiries
Handling reservations, room allocations and guest requests
Processing payments and completing daily financial transactions
Conducting the overnight audit and balancing hotel accounts
Preparing and reviewing daily reports
Responding to guest requests and resolving issues in a professional manner
Conducting regular overnight security and safety checks
Monitoring the hotel and responding appropriately to any incidents or emergencies
Maintaining accurate records and completing all required night audit procedures
About you
Previous experience in hotel reception, guest services or night audit
Excellent communication and customer service skills




Confident working independently and making appropriate decisions overnight
Strong attention to detail and numerical accuracy
Reliable, responsible and well presented
Ability to remain calm and professional when dealing with challenging situations
Valuable computer skills and the ability to learn hotel systems quickly
Flexible and available to work overnight shifts, weekends and public holidays
Previous Opera PMS experience and Night Audit experience will be highly regarded
About us
Great Southern Hotel Melbourne is an established Melbourne hotel with a supportive and professional team environment.
Opportunity to join an established Melbourne hotel
Supportive and professional team environment
Training and development opportunities
Variety of shifts and opportunities to develop your Front Office skills
Staff benefits and hotel industry opportunities
A role with the chance to take on greater responsibility within the hotel
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📌 Casual Guest Service Agent / Night Auditor (Melbourne)
🏢 The Great Southern Hotel
📍 Melbourne