At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients.
This is our promise to every patient, and it sits at the heart of everything we do.
No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking a
Senior Billing Assessment Officer
to provide expert support in delivering accurate, timely and compliant billing outcomes through assessment, investigation and audit activities.
This is a part time (three days per week, required days are Monday, Tuesday & Wednesday), 12 month fixed-term position.
WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at either Doncaster or Ballarat in line with our hybrid working model.
About the role
Responsibilities of this position include but not limited to:
Respond to billing enquiries providing accurate advice and stakeholder's support
Assess reports, service records and Patient Care Records to determine appropriate billing outcomes
Investigate and resolve billing discrepancies, escalating complex matters as required
Apply specialist knowledge of billing systems, procedures and guidelines to support accurate and compliant billing outcomes
Maintain accurate customer and billing records in line with privacy, data security and record management requirements
Identify and support process improvements that enhance billing quality, efficiency and customer outcomes
About you




To be considered for this position you will possess a completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience.
Certificate in Business/Finance or equivalent is desirable.
Other requirements include but not limited to:
Experience working in financial data entry, billing, or accounts receivable department
Demonstrated ability to investigate and resolve billing discrepancies with accuracy and timeliness
Strong attention to detail and ability to identify inconsistencies across multiple information sources
Sound judgement and discretion when handling sensitive or confidential information
Effective communication skills with the ability to explain processes and outcomes to stakeholders
Commitment to continuous improvement, customer service and teamwork
Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.
We offer salary packaging options, generous personal leave entitlements, and other benefits including free in office parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.
If you are ready to be an integral part in bringing our values of
Care, Accountability, Respect
and
Excellence
to life at AV, we want to hear from you!
Important information
By applying for a position,



you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure
.
This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified
AV3
under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement ****.
The position description can be found on the
AV Careers
website.
How to apply
Your application is an integral part of the selection process and should include:
Cover letter outlining your experience and interest in the position
Current resume
Separate document addressing the Key Selection Criteria (outlined in the position description)
Applications must be submitted by
*****pm (AEDT)
on
Sunday 11 October ****
.
Applications
must
be submitted via the
AV Careers
website to be considered.
Emailed applications will not be accepted.
For further information, please refer to '
Applying for a position with Ambulance Victoria'.
For any further queries please contact recruitment via
[email protected]
or ************.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.
In the event you require a reasonable adjustment to support your application for this role, please contact us at
[email protected]
and a member of our Recruitment & Selection team will be in touch.

📌 Senior Billing Assessment Officer (Melbourne)
🏢 Ambulance Victoria
📍 Melbourne