Description
As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle.
We want to help them protect their today and tomorrow and it makes us feel good helping them.
These are permanent part-time roles offering
between 20 and 37.5 hours
per week, with shifts available across a range of times.
Additionally, you will benefit from a 7-week,
full-time
onsite
training program, ensuring you are fully equipped for success from day one.
Following your training period, you will have the prospect to work from home however, there is a mandatory requirement to work onsite 1 day per week.
What you'll do
Take inbound calls regarding multiple insurance products
Providing information on the products available and identifying the appropriate policy to meet the customers' requirements
Deliver a seamless customer experience on various insurance products that provide value to our customers
Achieve customer sales and service targets set for all customer segments
What you'll bring
Exceptional customer service skills either face to face or over the phone
Ability to connect with customers and lead great conversations to provide the right solutions
Effective interpersonal and communication skills both written and verbal
Problem solving and negotiation skills
Good computer literacy and navigation skills with experience working with multiple systems
Prior experience in sales or knowledge of the sales process is desirable
Shift & Hours
We are recruiting for the following
part-time
shift options:
Option 1:
Mon, Tues, Wed, Thu, Fri –
37.5 hours
– start window 7.30am-10:30am
Option 2:
Mon, Wed, Thu, Fri –
30 hours




– start window 7.30am-10:30am
Option 3:
Mon, Wed, Thu –
22.5 hours
– start window 7.30am-*****am / 10:00am -1:00pm
Option 4:
Mon, Tues, Thu, Fri –
20 hours
– start window 10:*******:00
'Start window' means you can be asked to start at any time between the hours shown.
You must be able to fully commit to the shift shown.
You will also receive 100% loading after 12pm for Saturday shifts.
Training Period
If successful, you will embark on a comprehensive
7-week
full-time
training program
to set you up for success.
Training is scheduled Monday to Friday from 8.30am – 4.30pm commencing Wednesday 30
th
September.
This will take place
onsite
at our Adelaide office.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people.
Some of our benefits include:
Employee discounts and rewards -
exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support
- We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave




- All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness
- We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.
For more on our employee benefits, Click Here
Why you'll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years.
To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action.
Building futures and protecting what matters is why we're here.
Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact
******
or a confidential conversation
.

📌 Apia Specialist (South Australia)
🏢 Suncorp
📍 South Australia