Join our dynamic team as a Guest Service Agent!
This
casual role
offers flexible schedule and the opportunity to deliver exceptional guest experiences in a fast-paced environment.
Perfect for those seeking flexibility while gaining valuable hospitality experience.
Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast.
With breathtaking views, modern facilities, and exceptional service, we provide a world-class experience for both leisure and business travellers.
Our team is dedicated to creating memorable stays for guests, offering an inviting atmosphere where comfort meets luxury.
As part of the globally recognised Dorsett brand, we take pride in upholding the highest standards of hospitality.
In this role, you will support all aspects of customer-facing operations across the hotel to ensure a seamless guest journey.
We're looking for passionate individuals to join our team and help us continue to provide outstanding experiences.
About the Role:
As Guest Service Agent, you'll be the first point of contact for our guests, offering exceptional customer service and ensuring every guest feels welcome and valued.
You'll have the opportunity to work in a fast-paced environment, engage with guests from all over the world, and contribute to making Dorsett Gold Coast an unforgettable place to stay.
Key Responsibilities:




Provide a warm and welcoming experience to all guests upon arrival and departure
Process check-ins and check-outs, ensuring a smooth and seamless experience
Handle guest enquiries, requests, and complaints in a friendly and efficient manner
Answer phone calls, emails, and other communications promptly and professionally
Assist with guest reservations, room assignments, and special requests
Ensure all front desk operations are completed in a timely, accurate, and efficient manner
Collaborate with housekeeping and other departments to ensure guest satisfaction
Maintain up-to-date knowledge of hotel facilities, services, and local attractions to offer tailored recommendations
Support all aspects of customer-facing operations, ensuring a consistently high level of service across the hotel
Flexibility to work a rotating roster, including weekends and public holidays
Why Dorsett?
50% off stays in our properties, globally
Employee Assistance Program
Professional, friendly and supportive team
Ongoing Professional Development
Stunning location right in the heart of the Gold Coast
Be part of an innovative global brand with a local vibe – we blend the best of both worlds!
What's Next?
If you're ready to join a fun, fast-paced and vibrant workplace – we would love to hear from you!

📌 Guest Service Agent (Gold Coast)
🏢 Dorsett Gold Coast
📍 Gold Coast