Client Success & Revenue
Principal Client Success Manager - Oceania
Own retention and expansion management outcomes for Oceania markets by translating demand signals into measurable pipeline and revenue impact.
Full Time Hybrid Principal Melbourne (Hybrid) with Oceania collaboration
Business Context
You will work with cross-functional squads supporting campaigns and delivery systems across Oceania markets.
This role contributes to our region-country-city operating model and reinforces commercial accountability.
You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.
Role Snapshot
Department: Client Success & Revenue
Employment Type: Full Time
Work Model: Hybrid
Primary Location: Melbourne (Hybrid) with Oceania collaboration
Core Responsibilities
Own end-to-end delivery for Client Success Manager initiatives, from planning through execution and optimization.
Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
Run structured experiments and document performance learnings for scaling decisions.
Collaborate with adjacent teams to align creative, technical, and operational dependencies.
Maintain QA discipline, reporting clarity, and leadership-ready status updates.
Required Experience
10+ years of experience in retention and expansion management.




Hands-on capability with success plans, risk tracking, renewal workflows.
Strong communication and stakeholder management in cross-functional environments.
Data-informed decision making with comfort in KPI and performance analysis.
Demonstrated ownership mindset with the ability to execute against deadlines.
Preferred Qualifications
Experience working across multi-country or multi-region delivery environments.
Track record improving conversion quality, efficiency, or operational reliability.
Confidence in SOP documentation and process governance.
Hiring Process
Structured selection focused on capability, execution quality, and team fit.
Step 1: Application Review – Capability evidence and role fit are assessed against clear decision criteria.
Step 2: Role and Experience Screening – Capability evidence and role fit are assessed against explicit decision criteria.
Step 3: Practical Assessment – Capability evidence and role fit are assessed against clear decision criteria.
Step 4: Leadership Interview – Capability evidence and role fit are assessed against clear decision criteria.
Step 5: Offer and Onboarding – Capability evidence and role fit are assessed against clear decision criteria.
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📌 Principal Client Success Manager - Oceania (Melbourne)
🏢 Orix Digi
📍 Melbourne