Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.

Telebet delivers around-the-clock support across high-profile sporting events. Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.

Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols.

Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.

Working 5 days over 7 with shifts across evenings and weekends.

Qualifications
Confident and calm approach when making sound judgements in high-pressure scenarios
Solid keyboard skills with fast, accurate data entry
Sound knowledge of sports, fixtures and wagering markets
Background in a contact centre or telephone-based customer service environment
Ability to navigate multiple computer systems simultaneously
Explicit communication and active listening abilities

Additional Information




Process telephone bets accurately while managing general account queries
Manage inbound customer calls efficiently using specialist telephony system Avaya
Explain bet types and account features using comprehensive product knowledge
Identify potential customer harm early to uphold responsible gambling commitments
Escalate complex account issues and safer gambling concerns in line with established procedures
Collaborate with colleagues and leaders to maintain exceptional service standards
Adhere to regulatory requirements, security protocols and operational compliance standards

At bet365, we're committed to creating an workplace where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

Customer Account Advisor, Telebet Darwin, Northern Territory, Australia
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📌 Customer Account Advisor, Telebet Darwin
🏢 Bet365
📍 Darwin