Job Description
About your opportunityThis role delivers exceptional person-centred customer service to patients, their families and the public.The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.The ideal applicant will be someone who has proven ability and can demonstrate the following:Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performanceinformation.Demonstratedability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing workenvironment.Knowledgeand understanding of the relevance and application of values-based workplace behaviours andattributes.Demonstratedawareness of,



and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuousimprovement.Work/LifeBalance and Lifestyle BenefitsTownsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network.
As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professionaldevelopment.Employeesbenefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland , including short commutes, affordable living and access to both urban and coastal communities.
Flexible work options and a robust focus on employee wellbeing support a balanced and rewarding career.Competitive salary and benefits:We offer attractive remuneration packages and generous leaveentitlements.Salaryrange: $ to $ p.f. (AO*******% employer contribution to superannuation4 weeks annual leave with 17.5% loadingLocality allowancePlus Salary Sacrificing options may beavailableRequirements:Thisis a Vaccine Preventable Disease (VPD) risk role.
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis andTuberculosis.Pleaserefer to the Role Description for further details.Enquiries are welcome; please contact: Donella Owen on To apply click on the APPLY NOW belowApplications close: Tuesday, 13 October ****Unsolicited resumes from recruitment agencies will not be accepted.Please download the Role Description from the 'Documents' section below forapplication/interviewpreparation and future reference.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Patient Services Officer - Switch Medical Outpatients (Townsville)
🏢 Queensland Government
📍 Townsville