Power Parameters are looking for aTechnical Customer Service Assistantwho will supports customer-facing and internal operations by responding to enquiries, preparing quotations, processing orders and payments, maintaining customer records, and assisting with marketing activities.
If you're good at keeping customers informed and orders moving, and you'd like to do it somewhere your ideas about how the job should work actually land, this is worth a look.
Power Parameters supplies electrical test and measurement equipment across Australia.
You'd be the first point of contact for our customers — answering enquiries, preparing quotes, processing orders through our ERP, and keeping people updated from order to delivery.
You'll work alongside our sales, engineering and service teams, which is how you'll build the technical knowledge that makes this role different from general admin.
What the job looks like day to day
Answering customer calls and emails, and knowing the answer more often as time goes on
Preparing quotes and getting orders through the system accurately
Chasing suppliers and freight so customers aren't chasing you
Keeping customer records clean enough that everyone else can rely on them
What we're looking for
You've handled a busy inbox and phone line before — around two years in customer service, sales support or order processing
You're accurate under pressure and you follow things through
You're comfortable learning a technical product range; we don't expect you to arrive knowing it




You've used Microsoft Office in a business setting.
ERP experience is a bonus, not a requirement
No formal qualification needed.
If you've done the work, we're interested.
What you get
$33–$40 per hour plus superannuation, based on experience
Structured training on our product range and systems, with a genuine path into technical sales or operations
Novated lease options and retail discounts
Access to our Employee Assistance Program
A team where you'll be known by name rather than by extension number
ABOUT US:
Power Parameters Pty Ltd provides supply, installation, and maintenance services for critical power infrastructure throughout Australia.
Our technical expertise, adaptability, and focus on customer service in delivering low, medium, and high-voltage power infrastructure solutions have made us a trusted partner across our utilities, renewables, mining and infrastructure client base.
Wholly owned byMayfield Group Holdings (MGH), we enjoy the support and shared services of a corporate organisation.
Our operational needs, such as Health, Safety & Environment, Quality, Human Resources and Legal are handled by MGH, so that we can dedicate our resources to your critical power needs.
The MGH group includes our sister companies whose complementary product offerings make them partners with Power Parameters.
Visit our website for more info /
Mayfield Group Holding is an equal chance employer.
We welcome applications from candidates of all backgrounds.
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📌 Technical Customer Service Assistant (Melbourne)
🏢 Power Parameters
📍 Melbourne