The Senior Product Analyst provides advanced analytical and strategic insight to inform engagement, experience design, and product decision-making across the
Group's retail businesses
- including supermarkets, liquor, and group platforms. This role leads the discovery and analysis of customer behaviour, product performance, and business processes to identify opportunities for improvement and innovation. The Senior Product Analyst partners closely with Product Managers, Designers, Engineers, and business stakeholders to ensure that product strategies and design decisions are data-driven, evidence-based, and aligned with enterprise goals. The role also contributes to building analytical capability within the product organisation - developing frameworks, tools, and best practices for measuring customer engagement, usability, and value delivery. Through thought leadership, mentoring, and collaboration, the Senior Product Analyst helps drive a culture of curiosity, experimentation, and continuous improvement, ensuring that every product initiative delivers measurable impact and enhances the
Group's retail
experience.
Key Responsibilities
Domain Technology teams - Product, Architecture, Engineering, Quality, Delivery, Service Operations
Enterprise Technology Teams
Business Stakeholders
Third Parties (Vendors, Strategic Partners, Contractors)
External Project Teams
Industry Leaders
Requirements
Required Skills & Qualifications
Bachelor's degree in a relevant field (or equivalent experience) Or 7+ years' experience in IT, technical analysis, or solution delivery
Proven experience working in complex Agile environments
Advanced analytical and problem-solving skills, with the ability to translate data and research into actionable insights
Strong facilitation, influencing,



and stakeholder engagement skills across technical and business audiences
High level of data literacy, including understanding statistical significance and interpreting complex datasets
Ability to coach and uplift analysis capability, including story slicing, acceptance criteria quality, and analytical techniques
Solid written and verbal communication skills, including the ability to document requirements and technical concepts clearly and concisely
Effective risk identification and mitigation skills, particularly related to requirements, dependencies, and delivery readiness
Strong enterprise awareness, with the ability to align product decisions to organizational strategy, standards, and constraints
Experience
Extensive experience working in Agile and scaled-Agile delivery environments, leading complex analysis across multiple teams, systems, and integrations
Proven experience across end-to-end product discovery, including customer research, problem framing, and hypothesis-driven exploration
Experience with data mapping, data flows, and system integrations (APIs/interfaces)
Demonstrated experience defining, documenting, and validating complex functional and non-functional requirements in large-scale, risk-sensitive environments
Experience shaping product strategy and roadmaps through evidence-based insights and analytics
Strong background partnering with Product Managers, Designers, Engineers, and Architects in cross-functional teams
Proven experience managing dependencies, risks, and ambiguity across complex delivery landscapes
Experience analysing and improving business processes to drive efficiency, automation, and better customer outcomes
Experience working with enterprise platforms and integrated systems, ideally within large or complex organisations.
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📌 Senior Business Analyst ( Product ) (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne