Job Description
Customer Service Representative - 12-Month Maternity Leave Cover n
The Internal Sales - Customer Service Representative is responsible for generating revenue through outbound & inbound sales activity, opportunity qualification, customer account development, executing data-driven promotional offers and inputting customer orders through SAP, and resolving all customer issues in a timely and efficient manner. The role leverages CRM insights, customer behaviour data, and promotional analytics to improve conversion, increase average order value, and provide a "one stop shop" for all customer enquiries, communicating with internal and external stakeholders, to provide the best possible customer satisfaction.
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Key responsibilities
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Manage large amounts of incoming calls and email enquiries
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Execute outbound calling, email sequences, and customer follow-up activities to build a healthy pipeline
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Deliver targeted promotions to customers based on segment, purchase behaviour, lifecycle stage, and campaign insights
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Use CRM and BI dashboards to identify customers likely to convert with promotional incentives
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Provide feedback to Sales Manager on promo effectiveness, customer objections, and uptake trends
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Maintain compliance with pricing authorities, discount guardrails, and approval workflows
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Assign Sales Representatives to client orders using Dynamics 365
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Maintain high standards of customer experience,
ensuring transparent communication and timely processing of orders
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Track customer enquiries in consultation with internal departments and external transport / freight providers and clients
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Log all activities, interactions, opportunities, and promo applications accurately
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About you
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Excellent verbal and written communication skills
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Ability to multi-task, prioritise and manage time efficiently
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1-3 years inside sales, telesales, or customer service experience
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Experience with data-assisted selling, marketing campaigns, or trade promotions
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Strong communication, objection handling, and relationship-building abilities
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Comfortable using SAP & CRM systems (Dynamics 365, Salesforce, or equivalent)
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Ability to interpret basic data dashboards and act on insights
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High attention to detail and disciplined follow-through
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Ability to execute promotional scripts with accuracy and consistency
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About us
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Soudal is the largest independent European manufacturer of sealants, adhesives and polyurethane foam for professional and private use. With a turnover of around EUR 1.5 billion in ****, over 4,800 employees and 34 production sites on 5 continents, this 100% Belgian family business has developed into an international player. Continued investments in R&D;, a long-term vision for innovation and adaptation to local market requirements are the foundations for Soudal's excellent performance.
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📌 Customer Service Representative - 12-Month Maternity Leave Cover (Sydney)
🏢 Soudal
📍 Sydney