Victims of Crime Client Services & Applications Officer
The Victims of Crime Client Services & Applications Officer provides frontline support to individuals seeking assistance through the Victims of Crime Financial Assistance Scheme (FAS).
The role is responsible for assisting applicants throughout the application process, ensuring accurate documentation, maintaining client records, and delivering compassionate, trauma-informed customer service to people who may be experiencing distress or hardship.
The officer acts as a key contact point for applicants, legal representatives, support agencies, and internal stakeholders, ensuring applications are processed efficiently, accurately, and in accordance with legislative, policy, and procedural requirements.
Key responsibilities
Act as the first point of contact for clients seeking information regarding Financial Assistance Scheme (FAS) applications
Provide accurate information regarding eligibility requirements, application processes, supporting documentation, and assessment timelines
Deliver professional, empathetic, and trauma-informed support to victims of crime and their representatives
Respond to telephone, email, and face-to-face enquiries within established service standards
Liaise with applicants, support services, legal practitioners, government agencies, and healthcare providers as required
Assist clients to complete and submit FAS applications




Review applications for completeness and accuracy
Request and obtain supporting documentation from applicants and external stakeholders
Maintain accurate electronic and physical records in accordance with privacy and information management standards
Monitor application progress and update clients on the status of their applications
About you
Demonstrated experience in a client-facing administrative, customer service, community services, legal, government, or social services environment
Robust interpersonal and communication skills with the ability to engage sensitively with vulnerable clients
Experience processing applications, records, or case administration within established procedures
High level of attention to detail and accuracy
Ability to manage competing priorities and maintain deadlines
Strong computer literacy including Microsoft Office and case management systems
Understanding of privacy, confidentiality, and information security requirements
Ability to work effectively within a team and independently
Certificate IV or higher qualification in Community Services, Business Administration, Justice, Legal Studies, Social Work, or a related field; or equivalent relevant experience
Experience working with victims of crime, vulnerable persons, or individuals experiencing trauma (desirable)
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📌 Fas Administration Officer (Melbourne)
🏢 VK Lawyers
📍 Melbourne