Job Description
Front Office Guest Service Agent – Quest Preston About the role n
We're looking for a friendly, professional Front Office Guest Service Agent to be the first point of contact for our guests. You'll deliver warm, effective service and help create a memorable stay.
Key responsibilities n
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Welcome guests and manage check-ins/outs
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Handle reservations, payments and enquiries
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Answering the phone in a confident and professional manner
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Resolve guest requests promptly and professionally
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Maintain accurate records and front desk standards
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Shifts are between 7am - 3pm or 3pm - 10pm daily
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About you n
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Excellent customer service and communication skills
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Well-presented, reliable and team-focused
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Comfortable with computers and booking systems
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Hospitality or hotel front office experience preferred
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Flexible availability, including weekends/holidays
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📌 Front Office Guest Service Agent (Melbourne)
🏢 Quest Apartment Hotels
📍 Melbourne