Job Description
Reservations Consultant | Cruise Whitsundays
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Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
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About Us
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Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
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Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
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From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!
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About Journey Beyond
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Australia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
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Headquartered in Adelaide, Journey Beyond formed in **** and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo,



New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
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About The Role
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We're on the lookout for a motivated and enthusiastic individual to join our team on a full-time basis as a Reservations Consultant.
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As the first point of contact for our valued guests, you'll play a crucial role in helping them discover and book their dream experiences. Reporting to the Customer Service & Sales Manager, you'll assist with enquiries and make their journey with us unforgettable.
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Key responsibilities will include
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Stay up to date with all things Cruise Whitsundays – products, timetables, and promotions!
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Accurately manage bookings from email, phone, web chat, and direct sources using Custom Linc.
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Process payment bookings and wrap up end-of-day cash-ups correctly.
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Check and finalise QA bookings while applying promotions.
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Coordinate bookings with third-party providers with precision.
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Keep up to date with our Reservations Policies and Procedures.
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Collect and provide catering information
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Provide great service in the Retail Store and upsell our fabulous merchandise!
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Prepare the necessary paperwork and manifests for the next day's operations.
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Respond to guest feedback in a friendly manner, following our Policies & Procedures.
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About You
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You are an enthusiastic and motivated individual with a strong focus on customer service and sales, ready to make a splash in our team! With a energetic energy that exudes positivity, you genuinely enjoy your work and strive to create memorable experiences for our customers.
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To be successful in this role you will be / have
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Exceptional Customer Service Skills. You thrive on providing outstanding service, effortlessly converting enquiries into bookings through your wealth of knowledge and a friendly approach.
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Confident with technology and communication devices making you efficient in managing various customer interactions, ensuring a seamless experience.
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Excellent Communicator in both written and verbal communication skills, you excel in connecting with customers and supplying the information they need to make informed decisions.
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Multitask competing priorities, remaining calm under pressure, and always maintaining a solution-based mindset when tackling challenges.
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Team player with high energy and bring a positive attitude to your team, fostering a collaborative environment where everyone feels supported and motivated.
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Strong attention to detail ensures every task is carried out to the highest standard, contributing to our commitment to excellence.
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Requirements
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Minimum 1 year's Customer Service/Sales experience
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Certificate II in Tourism or Business Admin (desirable)
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Familiar with CustomLinc or similar reservation platform (desirable)
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Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 am to 7:15 pm
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Benefits
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Generous discounts on Journey Beyond travel and experiences
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An attractive salary and positive work environment
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Study Assistance Policy
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A career with opportunities for progression, transfers, and secondments
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Employee Referral Policy
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Parental Leave program
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Purchased Leave policy
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Private Health discounts
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Employee Assistance Program
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Discounts on Journey Beyond merchandise
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Discounts at the Cruise Café & Bar
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Discounts at the bar on board vessels
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Free public transport
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Salary sacrifice remote area benefits
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