Job Description
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n Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform?n
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n Our UK client close to Maitland is seeking someone with a background in e-commerce with robust knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escalate findings of issues regarding online orders, platform glitches, and technical customer queries.n
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n This position is office-based, and working hours are based on UK time and season.n
n (09:*******:00 SAST / 10:*******:00 SAST)n
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REQUIREMENTS
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Matric, or equivalent qualification
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Minimum 2 years' e-commerce order and system administration experience
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Proven experience resolving and escalating system discrepancies and issues
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Logistics/freight experience, including couriers, warehouses and logistics portals
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Excellent written English communication skills
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Experience with product and catalogue data
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Exceptional attention to detail
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Strong understanding of technical and IT terminology
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Highly technically minded with excellent computer literacy, including Microsoft Office,



Google and Meta
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AI proficiency
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Proactive, solutions-driven approach with strong follow-up skills
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DUTIES
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Manage, amend and cancel orders on the in-house system
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Resolve issues relating to consignments, customer information, surcharges and stock
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Identify, investigate and report system faults and recurring issues
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Escalate technical issues to developers with clear supporting information
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Write detailed reports for the Customer Service team
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Manage product and catalogue data, including pack sizes, units and variants
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Update pricing across multiple storefronts and websites
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Publish prepared content across multiple websites
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Reconcile warehouse portal data with the in-house system
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Ensure online stock and pricing remain accurate
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Salary: R negotiable dependent on experiencen
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SOCIAL MEDIA
or visit our
WEBSITE
for more information. See links below.n
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📌 E-Commerce Support And Digital Operations Assistant (New South Wales)
🏢 Timepers
📍 New South Wales