Job Description
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Strengthening Human Connection Through Purposeful Technology
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Reflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not-for-profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.
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Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?
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We are seeking an experienced
ICT Manager
to provide technology leadership onsite at
Maryborough, Victoria
. Reporting to the
Chief Customer Officer
, this pivotal leadership role will ensure technology enables outstanding teaching, learning and operational outcomes across the school.
What you'll do: n
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Collaborate with the College's senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
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Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
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Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
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Oversee service delivery, ticketing, escalations, incident management and operational procedures for managing the school's technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
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Drive cyber security initiatives in collaboration with RTG's Risk & Security team.
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Lead the organisation's IT, systems, and AI capabilities, including the design of AI policies, while staying ahead of emerging technologies and trends to drive business value.
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Lead, coach, and develop a team,



actively participating in RTG's training and knowledge-sharing culture.
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Who you are? n
We're looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations.
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The ideal candidate will have comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:
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Systems administration, enterprise security, and LAN/WAN administration (experience with Cisco Meraki would be beneficial).
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Extensive experience across diverse technologies, with solid expertise in Microsoft 365 and Azure cloud platforms, mail systems
(Outlook/Exchange),
collaboration and web platforms, VOIP solutions, and enterprise data backup and recovery.
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Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
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Experience in project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational environments.
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Previous experience working with a managed services provider (MSP) is advantageous but not essential.
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Requirements n
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Australian citizenship or permanent residency.
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National Criminal History Check.
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Current or ability to obtain a Working with Children Check.
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Why you'll love working at RTG? n
Our brand values shape how we work, connect and lead:
We move forward together n
We partner deeply - with clients and each other - always as one team.
We strengthen human connection n
Technology should feel intuitive, supportive and meaningful.
We stay curious n
We question. We explore. We continuously learn and share knowledge.
We make a positive difference n
Our work improves lives, communities and outcomes.
We act with integrity n
We build trust through ownership, transparency and doing what's right.
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📌 Ict Manager (Victoria)
🏢 Reflex Technology Group (RTG
📍 Victoria