Job Description
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Description
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Employment type
: Casual via Randstad Agency
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Start date:
9 November ****
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Training:
Full time attendance required up to 2 weeks (online)
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Location:
We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
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Hours:
Work patterns will vary from week to week, making it ideal for someone seeking flexibility
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About the role
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At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.
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You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whether it's a question about their balance, a benefit, or insurance, you'll be there to support them with empathy, confidence and clarity.
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What you'll do
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Respond to inbound customer calls and emails with professionalism and care
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Process routine updates to customer records
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Issue standard customer documents and correspondence
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Assist customers with website access and general enquiries
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Maintain accurate records of customer interactions
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Work collaboratively to meet team service standards and deadlines
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Contribute to a positive, customer-focused team culture
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What
we're
looking for
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Experience in a customer-facing role
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Empathetic, calm and confident communicator
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Quick thinker who's comfortable learning new systems and processes
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Understanding of privacy, compliance and professional standards
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Why join CSC?
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This is a casual opportunity offering flexible hours. The successful candidate will work on an as-needed basis, with hours varying depending on operational requirements. We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possible
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Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported
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How to apply?
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To apply for this opportunity, please submit your application via the apply link in this advertisement.
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To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.
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Please note: no agency applications accepted
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What you'll get in return - A career where you'll belong
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At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
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Our gender equality strategy is more than a promise — it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
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We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
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We're proud to be an equal opportunity employer — and proud of the progress we're making.
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Join a workplace where you can thrive, grow, and belong.
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Learn more about CSC and our benefits:
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-csc/careers
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