Job Description
Introduction
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For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients.
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Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.
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Description
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Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a
full-time
capacity. As a Client Intake Assistant, you will be responsible for:
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Managing all new client incoming enquiries via phone, email, and online platforms
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Collecting relevant client data
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Ensuring accurate data entry into our case management system
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Referring calls and enquiries to relevant stakeholders
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Ensuring phones are responded to expeditiously
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When not responding to enquiries, performing Paralegal tasks such as
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Preparing legal correspondence and court documents;
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General administrative tasks such as filing, photocopying, scanning, binding, etc;
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File management using our legal management software;
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Preparing and editing correspondence.
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Skills And Experiences
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You will ideally be currently completing your undergraduate studies and available to work
full-time.
You will have:
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Excellent communication skills, both verbal and written
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Solid attention to detail and accuracy
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Ability to handle sensitive and confidential information with integrity
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Experience in high-volume customer service or call centre roles within a legal or professional services setting
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Adept at multitasking and managing time effectively in a fast-paced work environment
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Strong organisational skills and the ability to prioritise tasks efficiently
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A positive attitude and willingness to work collaboratively as part of a team
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📌 Client Intake Assistant (Melbourne)
🏢 CarboneConnect
📍 Melbourne