Gambler's Help Venue Support Worker
Full time (1 FTE / 5 days)
Supervision and professional development opportunities
Adaptable and hybrid work model
Generous Salary Packaging
Supportive, multi-disciplinary team
The Venue Support Program has a focus on supporting and encouraging responsible gambling practices and environments within the gaming industry, consistent with industry Codes of Conduct, including regulatory compliances and directives.
The Venue Support Worker role offers the opportunity to work with a variety of stakeholders including internal, external and gaming venues with a focus on reducing the impacts of gambling harm.
The role includes working within a multidisciplinary providing prevention, early intervention, counselling and support programs for individuals, families, and community members impacted by gambling harm
The Gamblers Help Venue Support Workers deliver education and support to 54 gaming venues across 6 local government areas - Banyule, Darebin, Whittlesea, Nillumbik, Melton, and Hume.
The role of a Venue Support Worker includes the delivery of training, supporting and assessing learners, regular meetings with venue management and staff, maintaining and building relationships with venues and their staff, and maintaining knowledge of relevant legislations, regulations and government policy.
YOU WILL BE RESPONSIBLE FOR:
Deliver Responsible Service of Gaming Modules 2 & 4
Develop the skills, knowledge and confidence of venue staff to identify and respond to signs of gambling harm
Collaboration and partnership with gaming venues across the North and Northwestern catchments
Raise venue staff awareness of Gambler's Help services, self-exclusion programs and other support services in order to support their role in assisting patrons to access services
Promote best practice approaches,



support gambling harm minimisation and encourage continuous improvement
Utilise Department of Health Client Management System to track and record venue engagements, training and meetings
Facilitation and delivery of training, information sessions, service promotion activities and other initiatives that achieve program objectives
Venue support may also work collaboratively to support delivery of local Gambler's Help services across community education (including the sporting clubs and schools' programs) therapeutic counselling and / or financial counselling
Participate and contribute to agency and program level service planning
Meet all KPIs as set by the Department of Health
Provide support to the Senior Health Promotion Officer
WHAT YOU NEED TO SUCCEED:
To succeed in this role, you will have the ability to:
Certificate IV Training and Assessment
Previous training/facilitation experience/qualifications
Knowledge of best practice in Responsible Service of Gaming
Knowledge of gambling harm and related concepts (e.g. harm minimisation, public health approaches)
Understanding of or previous experience in, the gaming industry and the operation of venues
Time Management/Flexibility - Ability to manage multiple relationships and multiple requirements - including flexibility to work before or after business hours and extensive external travel to engage with key industry stakeholders
Program reporting - Ability to complete reports and adhere to performance management framework in line with Gambler's Help operational guidelines
Communication - strong written, verbal
Ability to understand and apply content of mandatory gaming codes of conduct/regulatory frameworks and public health, harm minimisation approaches
Marketing/Service Promotion - marketing, service promotion and event planning and facilitation skills
Ability to work autonomously
Understanding of and adaptability to different learning styles
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📌 Venue Support Worker (Melbourne)
🏢 Holstep Health
📍 Melbourne