Job Description
This is a well-established Meals on Wheels provider, supporting community members to live independently and support their wellbeing. Why join the team?
About the Role n
As Client Services Officer, you are the welcoming first point of contact for clients and representatives. You will manage the client journey end-to-end—from initial enquiry and intake through to ongoing service administration and offboarding.
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Your main responsibilities include:
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Monitoring the My Aged Care (MAC) portal daily, process referrals, and perform initial basic assessments based on MAC Client Support Plans.
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Preparing client service agreements, compile information packs, and coordinate service documentation for volunteer home visits.
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Maintaining accurate client databases and CRM records, including prompt follow-ups on signed agreements.
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Responding to phone and email enquiries with empathy and respect, notifying clients promptly of any service changes.
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This is a part-time role (Level 3 on the Social, Community,



Home Care & Disability Services Award), 20 hours per week worked Monday to Friday onsite, between 8am and 2pm.
About You n
You are an experienced administrator (minimum 3 years), have excellent customer service skills and bring a warm, empathetic communication style. You are well-organised, can prioritise and manage multiple work tasks. You are tech savvy (Microsoft and CRMs) and have rapid, accurate data entry skills. You are a great team player and happy to help out others in the team.
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Highly regarding would be relevant vocational qualifications (business or administration) and experience in the aged care or not-for-profit sector.
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You will either have or be prepared to obtain a National Police Check.
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You must have full working rights in Australia.
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Only candidates invited for interview will be contacted.
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📌 Client Services Officer (Sydney)
🏢 The Human Equation
📍 Sydney