Job Description
RACQ Roadside Assistance / Tow Truck Operator in Hervey Bay n
Trio Automotive Group
is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused
RACQ Roadside Assistance / Tow Truck Operators
to join our team in
Hervey Bay, Queensland
.
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This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.
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Trio Automotive Group
is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused
RACQ Roadside Assistance / Tow Truck Operators
to join our team in
Hervey Bay, Queensland
.
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This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.
About the Role n
As an
RACQ Roadside Assistance / Tow Truck Operator
, you will provide high-quality roadside assistance and towing services to RACQ members throughout the Hervey Bay and surrounding areas.
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You will represent
Trio Automotive Group and RACQ
professionally while ensuring the safety, satisfaction and wellbeing of every customer you assist.
Key Responsibilities n
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Attend roadside assistance jobs including flat tyres, vehicle lockouts, battery issues, jump starts and other mechanical assistance
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Provide towing and roadside assistance services safely and efficiently
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Operate tow trucks and roadside assistance vehicles in accordance with company and RACQ procedures
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Assess vehicle issues and provide practical roadside solutions where possible
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Ensure customers are kept informed and receive friendly, professional service
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Maintain the cleanliness,



safety and presentation of allocated work vehicles
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Complete job reports, customer information and other documentation using tablets and computer systems
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Follow workplace health and safety requirements and safe work practices
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Work as part of a professional team servicing Hervey Bay and surrounding areas
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What We Offer n
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Supportive and friendly team environment
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Comprehensive onboarding and ongoing training
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RACQ-specific training and support
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Flexible shift options
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Opportunities for career growth and development
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Weekly recognition programs
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Annual Christmas party and company social events
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A varied and hands-on role where every day is different
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Skills & Experience n
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Current open Australian car licence – Essential
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MR or HR license preferred or willingness to obtain (for truck roles)
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Sound knowledge of motor vehicles
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Previous roadside assistance, towing, automotive or mechanical experience is highly regardedStrong problem-solving and communication skills
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Computer literate and confident using tablets and mobile technology
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Physically fit and capable of performing manual tasks
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Robust work ethic and reliable attendance
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Professional appearance and customer-focused attitude
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Ability to work independently while also being part of a team
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Ability to work rotating
on-call shifts, nights and weekends
as part of a shared team roster
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Location n
Hervey Bay, Queensland
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Servicing Hervey Bay and surrounding Fraser Coast areas.
Join Our Team n
If you are reliable, hardworking, mechanically minded and enjoy helping people when they need it most, we would love to hear from you.
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📌 Racq Roadside Assistance / Tow Truck Operator In Hervey Bay (Queensland)
🏢 Trio Automotive Group
📍 Queensland