Job Description
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Iconic Australian owned and operated global retail brand
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Max Term Contract 12 months
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Hybrid role with
Competitive Salary + Super + Profit Share + Team Discounts
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Spotlight Group Holdings
is seeking a commercial, data-driven
Customer Experience Manager
to cover a 12-month parental leave contract. Operating across iconic Australian retail brands-Spotlight, Anaconda, Mountain Designs, and Harris Scarfe-you will act as the key business owner driving end-to-end customer journey optimisations, conversion improvements, and digital product enhancements across our eCommerce platforms.
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Why Join Us?
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At Spotlight Group Holdings, we foster a vibrant, team-oriented culture that champions innovation and fresh ideas. We don't just offer jobs; we offer significant career paths with outstanding benefits and a supportive environment where your leadership and contributions are truly valued.
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Work-Life Balance:
Embrace flexibility with our hybrid work options.
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Rewarding Compensation:
Enjoy a competitive salary + super + a fantastic profit-share scheme.
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Accelerated Career Growth:
Benefit from excellent opportunities for career progression and personal development within a market-leading retail group.
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Exceptional Perks:
Access generous team discounts across our iconic brands (Spotlight, Anaconda, Mountain Designs, Harris Scarfe), plus EAP and gym discounts.
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Collaborative & Rapid-Paced Culture:
Thrive in a genuinely exciting and dynamic business that celebrates initiative and creativity.
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Convenient Location:
Our centrally located South Melbourne office is just steps from the South Melbourne Market.
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What You'll Be Doing
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Product Ownership:
Define and prioritise the eCommerce backlog, and partner with design, eCommerce, and engineering teams in an Agile environment.
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Conversion Rate Optimisation (CRO):
Manage the CRO Lead,



to deliver a program of continuous learning and improvement across multiple websites.
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UX & Performance:
Oversee the UX program of work to deliver optimal eCommerce discoverability and conversion, and work with brand and digital teams to optimise user journeys.
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Data-Driven Insights:
Utilise web analytics (e.g., Google Analytics) to monitor KPIs, translate user behaviour into actionable strategies, and measure roadmap impact.
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Program Continuity:
Manage the delivery of planned roadmap initiatives and deliver clear handover documentation upon contract completion.
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What We're Looking For
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Proven track record as a Product Owner, CX Manager, or similar role in B2C/B2B eCommerce.
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Solid expertise in CRO techniques, UX principles, web analytics tools (Google Analytics), and Agile delivery tools (Jira).
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Excellent project and vendor management skills with the ability to manage multiple priorities simultaneously.
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Strong collaborative communication skills and a thrive-under-pace mindset.
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Unrestricted working rights in Australia.
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Who We Are
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Spotlight Group Holdings
(SGH) is Australia's largest privately-owned and operated family business. Comprising the Spotlight Retail Group (
Spotlight, Anaconda, Mountain Designs, and Harris Scarfe
), the Spotlight Property Group, Spotlight Direct Investments, and the Spotlight Charitable Foundation, SGH is acknowledged as a market leader within the Australian retail space.
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We're looking for talented, highly entrepreneurial individuals to join our growing team.
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Ready to Make an Impact?
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If you're eager to join a supportive team and contribute to a leading Australian retail brand, we encourage you to apply!
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Please complete our online application form and submit an up-to-date resume.
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Important:
You must have unrestricted working rights in Australia to be considered for this position. Only shortlisted candidates will be contacted.
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No agency enquiries or applications please.

📌 Customer Experience Manager (Melbourne)
🏢 Spotlight Careers
📍 Melbourne