Job Description
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We are a small but vibrant entrepreneurial hotel company focussing on customer satisfaction, surprise and service. We are currently seeking a full-time Manager to join our dynamic team located at The Cubana Ballina.
Key responsibilities: n
Manage all aspects of motel operations, including guest services, housekeeping, maintenance, and administration
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Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and comfort throughout the property
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Manage all OTA's & booking systems
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Oversee reservations, check-in/outs, and handle guest inquiries and complaints in a professional and timely manner
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Monitor financial performance, rates, budgeting, and cost control measures to optimise revenue and profitability
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Act as ambassador for the resort, engaging with guests to address concerns, fulfill requests, and ensure their satisfaction during their stay
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Implement and manage agile rate strategy
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Implement and manage social media strategy
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Manage staff, rosters and payroll
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Collaboratively develop and execute local marketing strategies, working with the owner, to attract new guests, maximise revenue opportunities,



and increase occupancy
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Maintain all safety and hotel compliance measures
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Pool testing including reporting compliance
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Additional management of boutique 4 room sister property
Qualifications: n
Previous experience in hotel/motel in a medium accommodation property
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Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service
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Excellent communication, interpersonal, and organisational skills
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Proven track record of managing budgets, achieving targets, and maximising profitability
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Experience in social media campaigns
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Good experience and knowledge of revenue management processes and implementing rate strategies
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Knowledge of reservation and property management systems, and industry best practices
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A passion for providing outstanding customer service and creating memorable guest experiences
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Competitive salary package commensurate with experience. The position is live-out or live-in with overnight caretaking responsibilities.
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📌 Motel Manager (New South Wales)
🏢 Cubana Ballina
📍 New South Wales