Job Description
n
A leading national Brokerage with an incredibly strong reputation is seeking a Senior Claims Consultant to join their CBD team. This is a fantastic opportunity to use your technical ability and client advocacy skills in an organisation with a robust presence and long term career options. As a Senior Claims Consultant, you will handle a mixed portfolio of including complex matters while providing advise and guidance to others as well as working closely with brokers.
Key Responsibilities n
n
Management of a portfolio of mixed commercial claims, with a focus on property and casualty.
n
Determine the nature of the loss and coverage provided, then effectively negotiate, and investigate each claim while communicating with all relevant parties.
n
Point of contact for all complex matters.
n
Review claims and provide information relating to claim tends to senior leaders.
n
Provide advise and technical support to the wider claims team when required.
n
Provide advice on coverage.
n
Proactively drive claim progress.
n




Interpret policy wording and review of circumstance to ensure coverage is maximised.
n
Provide structured claim solutions.
n
Liaise with clients, external service providers and other insurance organisations.
n
Key Requirements n
n
Experience managing a portfolio of mixed claims from a broker or insurance organisation.
n
Strong working knowledge of property and casualty claims.
n
Strong understanding of complex claim matters.
n
Effective communication, negotiation, dispute resolution and decision-making skills.
n
Proven ability to build a strong rapport with insurers, brokers, and clients.
n
Confident in your ability to effectively manage the claims process and all relevant parties.
n
Experience IDR and AFCA disputes would be advantageous.
n
Experience identifying and managing potential coverage issues.
n
Ability to take ownership while working to tight deadlines.
n
Team focused attitude with the proven ability to guide less experienced claims consultants.
n
n
#J-*****-Ljbffr

📌 Senior Claims Consultant (Melbourne)
🏢 Blake Oliver
📍 Melbourne