Customer Service, Admin Support in a oncology-focused Treatment Centre
A Vital Role in Creating a Warm, Professional, Supportive Experience
Call Deb Buch ************ for more Information
Receptionist | Specialist Oncology Treatment Centre
We are seeking a compassionate and highly organised
Receptionist
to join our dedicated team in Adelaide. As the first point of contact for patients, families and healthcare professionals, you will play a vital role in creating a warm, professional and supportive experience for every person who engages with our service.
About Us
We are a specialist cancer care organisation committed to improving the health outcomes of people living with cancer. Our multidisciplinary team works collaboratively to provide exceptional care, support and service throughout the patient journey.
Our Mission
To improve the health outcomes of people with cancer.
Our Vision
For our model of care to become a standard part of cancer treatment across Australia.
Our Values Care
Care is central to everything we do. We care for our patients, each other and the work we deliver every day.
About the Role
Reporting to the Practice Manager, you will be responsible for delivering outstanding front-of-house customer service and administrative support within a specialist oncology-focused treatment centre.
This is a rewarding opportunity for someone who combines professionalism, empathy and attention to detail, and who is passionate about making a genuine difference in the lives of people affected by cancer.
Key Responsibilities
Welcome patients, families and visitors with warmth, professionalism and compassion
Manage incoming telephone calls and enquiries efficiently




Coordinate patient appointments, cancellations and rescheduling
Support patient admissions and discharge processes
Process billing, payments and receipting accurately
Maintain confidential patient records and documentation
Provide administrative support to clinicians and allied health professionals
Manage referrals and new patient administration
Liaise with referrers, specialists and external healthcare providers
Support day-to-day reception operations and quality improvement initiatives
About You To be successful, you will bring:
Previous reception, medical administration or customer service experience
Exceptional communication and interpersonal skills
Robust organisational and time management abilities
High attention to detail and accuracy
Confidence using practice management systems and Microsoft Office
A professional, empathetic and patient-centred approach
The ability to manage sensitive situations with discretion
A collaborative and positive attitude
Previous experience within oncology, specialist healthcare, medical reception, allied health or private practice environments will be highly regarded.
Why Join Us?
Be part of a purpose-driven organisation making a meaningful impact in cancer care
Join a supportive, team-oriented and values-led team
Work in a modern and professional healthcare environment
Access ongoing training and professional development opportunities
Play an important role in enhancing the patient experience and improving outcomes
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Receptionist | Specialist Oncology Treatment Centre SA, AU
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📌 Receptionist | Specialist Oncology Treatment Centre (Adelaide)
🏢 Ephealthcare
📍 Adelaide