Job Description
n
Lead. Transform. Build Something Better.
n
Southern Star Group (SSG)
is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.
n
We're looking for an experienced
Service Manager
to lead and transform our Victorian Service operation across
Geelong and Clayton
, overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.
n
This is not a maintenance role. This is a genuine leadership prospect for someone who thrives on creating structure, lifting performance, developing people, and building high‐performing teams.
n
If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.
Why This Role? n
This is a rare opportunity to:
n
n
Lead a substantial operational workforce across multiple sites
n
Shape team structure and capability
n
Drive service excellence and customer outcomes
n
Build future leaders and strengthen supervisory capability
n
Influence operational strategy and business performance
n
Work directly with a supportive General Manager who values autonomy and accountability
n
Play a key role in creating what we believe can become the industry's leading service operation
n
The Opportunity n
Reporting to the
General Manager - Victorian Operations
, you will be responsible for the end‐to‐end leadership of our Service function, including:
n
n
Field service technicians and supervisors
n
Internal service scheduling and administration
n
Parts coordination and inventory readiness
n
n
You'll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high‐quality customer experience.
What You'll Be Doing n
n




Leading a team of approximately 50 employees across Victoria
n
Building a culture of accountability, safety and pride in workmanship
n
Coaching and developing supervisors and future leaders
n
Improving service delivery performance and operational efficiency
n
Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes
n
Managing labour, fleet, parts and operational costs
n
Strengthening training, capability and workforce engagement
n
Building strong relationships across Sales, Operations and Customer Service teams
n
What We're Looking For n
You may come from:
n
n
Windows and doors
n
Residential construction
n
Building products
n
Trade services
n
Installation and maintenance operations
n
Adjacent field service industries
n
n
Most importantly, you'll bring:
n
n
Strong leadership experience within trades, construction or field service environments
n
A proven ability to improve team performance and operational outcomes
n
Confidence managing attendance, conduct and performance issues fairly and effectively
n
Excellent communication and relationship‐building skills
n
A hands‐on, practical approach to problem solving
n
A strong commitment to safety leadership
n
The ability to make decisions, drive momentum and achieve results in a fast‐paced environment
n
What's On Offer n
n
Attractive salary package
n
Company vehicle
n
Laptop and mobile tools
n
Permanent full‐time position
n
Significant autonomy and ownership
n
Direct access to senior leadership
n
A business that is investing in its future and committed to continuous improvement
n
The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.
n
Location n
Based across
Geelong or Clayton
, with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.
n
#J-*****-Ljbffr

📌 Service Manager-Victoria
🏢 Southern Star Group
📍 Victoria