Job Description
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The L1 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities: n
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Provide First -level technical support for desktop/laptop hardware, software, and peripheral
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Diagnose and resolve advanced technical issues escalated from the L1 support team.
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Install, configure, and maintain operating systems, software applications, and system updates.
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Perform root cause analysis to identify recurring technical problems and develop solutions.
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Excellent in troubleshooting break/fix issues of windows and mac computers
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Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
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Collaborate with IT team members on projects, upgrades, and implementations.
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Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
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Provide remote support and troubleshooting for users working from home or in the field.
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Train and mentor junior support technicians as needed.
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Ensure compliance with IT policies, security protocols, and best practices.
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Perform routine maintenance and inspections to ensure optimal performance of equipment
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Build and maintain strong relationships with end users and ensure user satisfaction
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Qualifications: n
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Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
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2-4 years of experience in a desktop support or similar role.
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Strong knowledge of Windows and Mac operating systems.
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Proficiency with Microsoft Office Suite and other common software applications.
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Experience with Active Directory, group policies, and user account management.
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Familiarity with remote desktop tools and support software.
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Excellent problem-solving and analytical skills.
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Robust communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
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📌 Information Technology Support Engineer (Melbourne)
🏢 SISL Global
📍 Melbourne