Job Description
Customer Support Specialist - Forestry
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Melton, Victoria Relocation Support Available Tool of Trade Vehicle Provided
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Help Shape the Future of Forestry!
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What if your next career move combined technical problem-solving, customer engagement, travel and the opportunity to work with some of the most advanced forestry equipment in the world?
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Waratah, a John Deere company, is looking for a Customer Support Specialist - Forestry to join our team and support customers, dealers and service partners across the Asia Pacific region.
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This is more than a technical support role. You'll be a trusted advisor, trainer, coach and problem-solver, helping customers get the best performance from their equipment while contributing to the future of forestry technology.
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Applications are welcomed from candidates across Australia, with relocation support available for the successful candidate in accordance with company policy.
What will you be doing? n
In this role, you will:
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Provide technical and product support to customers, dealers, service agents and field teams.
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Commission forestry machinery and support new product introductions.
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Deliver operator and technical training through practical demonstrations, workshops and one-on-one coaching.
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Travel to customer and dealer locations to investigate and resolve mechanical, electrical and performance issues.
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Help customers and dealers optimise machine performance and improve their overall product experience.
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Support technical cases and develop transparent, timely solutions.
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Identify emerging product issues using field reports, warranty information, customer feedback and machine data.
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Contribute to product improvement activities and provide practical feedback to engineering, manufacturing and product teams.
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Participate in customer clinics, industry workshops, trade shows and equipment demonstrations.
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Build trusted relationships with customers, dealers, forest owners and other industry stakeholders.
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About You n
You are a practical and customer-focused technical professional who enjoys working with machinery, solving problems and helping others succeed.
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You will ideally bring:
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Experience in forestry, product support, field service, heavy equipment or a related technical environment.
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Practical knowledge of forestry machinery or forestry operations.
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Strong mechanical, electrical and diagnostic skills.
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Experience operating, commissioning, maintaining or supporting machinery.
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The ability to investigate technical issues and follow them through to resolution.
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Experience delivering technical training, operator coaching or practical demonstrations.
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Strong communication skills and the ability to explain technical information clearly.
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A proactive, service-oriented approach with strong ownership and accountability.
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The ability to work independently and collaboratively across different teams.
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Willingness to travel up to 50% as required.
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Forestry, mechanical or related technical qualifications would be highly regarded.



Experience with connected machinery, digital support systems, telematics, adult training or project work would also be beneficial.
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You do not need to know every Waratah or John Deere system from day one. What matters most is your practical experience, problem-solving ability, customer focus and genuine desire to help others.
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Why join us?
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At Waratah, you will have the opportunity to work with advanced forestry equipment, develop your technical capability and build a rewarding career within a global organisation.
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We offer:
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Competitive remuneration.
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Tool of trade vehicle provided in accordance with company policy
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A permanent full-time opportunity.
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A friendly and inclusive company culture.
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Ongoing training and professional development.
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Career opportunities within Waratah and the broader John Deere organisation.
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Employee wellbeing and social initiatives.
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Health and safety programs.
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Free on-site parking.
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We welcome applications from people of all backgrounds and are committed to providing a workplace where everyone feels included, valued and supported.
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Ready to apply?
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If you have relevant forestry, machinery or technical support experience and are passionate about helping customers succeed, we would love to hear from you.
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Click
APPLY
and submit your resume and cover letter outlining your relevant experience and what you could bring to the Waratah team.
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Applications close at close of business on 8-Oct, ****
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Waratah. Built to work.
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Note: Appropriate work authorisations are required in this country prior to application.

📌 Customer Support Specialist (Melbourne)
🏢 John Deere
📍 Melbourne