Job Description
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Chandler Macleod is recruiting on behalf of our client
for an experienced Business Designer to support the design and transformation of business services, processes and operating models within a large-scale digital and ICT delivery environment.
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This is an exciting opportunity for a strategic and collaborative professional who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.
About the Role n
Key responsibilities include:
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Lead business design activities across complex ICT programs
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Design future-state processes, service models and operating frameworks
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Apply human-centred and business design methodologies
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Facilitate workshops and collaborative stakeholder engagements
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Map business processes, customer journeys and organisational capabilities
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Identify business impacts, risks, dependencies and improvement opportunities
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Develop business design artefacts including capability maps, service blueprints and operating models
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Collaborate with business analysts, architects, product teams and service designers
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Support business readiness, transition planning and organisational change activitiesProvide expert advice and recommendations to senior stakeholders
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Key Criteria n
To be successful in this role, you will demonstrate:
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Extensive experience in business design, service transformation, operating model design or a related discipline within complex ICT environments
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Solid capability applying human-centred design, service design and business design methodologies
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Experience analysing current-state operations and designing future-state business processes, services and operating models
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Proven workshop facilitation and stakeholder engagement skills across business and technical teams
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Strong analytical and systems-thinking capability
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Excellent written and verbal communication skills, with the ability to present complex information clearly
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Experience developing operating models, capability maps, service blueprints and process models
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Knowledge of Agile delivery and contemporary digital transformation practices
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Experience supporting large-scale organisational or technology change initiatives
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Details n
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Working Arrangement:
Hybrid (minimum 3 days per week in the office)
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Security Requirement:
Ability to obtain a Baseline Security Clearance
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Citizenship:
Australian Citizenship required
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If you are an experienced Business Designer with a passion for delivering transformational outcomes and improving how organisations operate through people-centred design, we would love to hear from you.
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📌 Lead Service Designer (Melbourne)
🏢 Chandler Macleod Group
📍 Melbourne