Job Description
n
Seeking an experienced Counter Manager with a passion for makeup, beauty, and delivering an exceptional customer experience to represent MAC.
01st September, **** n
THE OPPORTUNITY
n We are seeking a passionate
Counter Manager
to join our team at
MelbourneInternational
Airport
, delivering exceptional customer experiences within a dynamic luxury retail environment.
n You will represent
MAC
,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
KEY RESPONSIBILITIES
n
n
Analyse sales trends to identify opportunities and maximise sales.
n
Coach, motivate team members to provide excellence in customer service.
n
Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all
MAC
team members
n
Ensure the
MAC
counter is well-staffed, visually merchandised, and stocked to maximise sales.
n
Engage customers with a friendly and approachable manner
n
01st September, **** n
THE OPPORTUNITY
n We are seeking a passionate
Counter Manager
to join our team at
MelbourneInternational
Airport
, delivering exceptional customer experiences within a dynamic luxury retail environment.
n You will represent
MAC
,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.




n This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
KEY RESPONSIBILITIES
n
n
Analyse sales trends to identify opportunities and maximise sales.
n
Coach, motivate team members to provide excellence in customer service.
n
Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all
MAC
team members
n
Ensure the
MAC
counter is well-staffed, visually merchandised, and stocked to maximise sales.
n
Engage customers with a friendly and approachable manner
n
ABOUT YOU n
n
Previous retail/sales experience in beauty, fragrance, or cosmetics
n
Solid product knowledge in the luxury beauty space
n
Excellent communication skills
n
Professional and vibrant personality
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The ability to speak a second language will be highly regarded
n
Responsible Service of Alcohol (RSA) certification
n
WHY JOIN LOTTE DUTY FREE n
n
Monthly Sales Commission Program
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Team Discount Program
n
Airport Retail Stores Discount (10% -20%)
n
Free Car Parking
n
Uniform & ASIC Pass Provided
n




Sales & Product Training Program
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Employee Assistance Program
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Long-term Career & Career development Opportunities
n
Recognition of Service Awards ($ Gift Cards)
n
Safe, Diverse & Inclusive Work Environment with a Supportive Culture
n
ABOUT LOTTE DUTY FREE n
Lotte Duty Free
is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
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Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
n
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
DETAILS OF THE ROLE n
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Location: Melbourne Airport
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Full time position: 76 hours' fortnightly
n
2 week rotating roster
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Availability to work a adaptable schedule including weekends and public holidays
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n
Applicants must be at least 18 years old, hold full Australian working rights.
It is recommended to have your own form of reliable transport due to the early/late hours of work.
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Only candidates that are successful for short listing will be contacted.
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#J-*****-Ljbffr

📌 Mac Counter Manager (Melbourne)
🏢 Lotte Duty Free
📍 Melbourne