Job Description

Job - IT Support Specialist/n

/nWillow Grove, PA /n

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues.

The Help Desk Technician must also provide superior service consistently.

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Specific duties include:

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Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products

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Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such

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Deliver excellent customer service onsite and via the telephone including:/n

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Building rapport with the client

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Making them feel comfortable with working with you

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Inspiring confidence in the solutions you are delivering

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Being conscious of their time and level of frustration

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Following up when you say you will

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Inputting complete and accurate notes in the internal systems

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Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

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Requirements /n

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High School diploma or GED, some college preferred

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At least 3 years of experience in the IT services field

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Thorough understanding of small business technology; particularly Microsoft products

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Microsoft Certified Qualified certification strongly preferred

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Cisco Certified Network Associate is a plus

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Passion for teamwork, continuing education, problem solving and exceptional customer service

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Must be well spoken, outgoing, organized, detailed-orientated, dependable and adaptable

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Advanced Windows XP experience preferred

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J-18808-Ljbffr

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