Job Description
Hotel Front Desk Representative - Night Auditor n
Job Category
: Hotel
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Requisition Number
: HOTEL
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Posted : September 7, ****
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Full-Time
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Locations n
Showing 1 location
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Placerville, CA, USA
Description n
DUTIES AND RESPONSIBILITIES
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Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests' expectations.
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Registers guests, collects payment, and registers data regarding payment for expenditures.
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Provides quotes for guests and upsell rooms whenever possible.
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Performs all check-in and check-out tasks.
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Ensures all charges are applied to the correct guest account.
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Resolves all guest disputes.
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Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
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Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
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Provides administrative and program support to management and staff.
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Greets all guests and ensures an exceptional customer service experience.
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Contributes to a team effort and accomplishes related results as required.
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Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
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Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
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Works in a clean, sanitary, secure, and organized manner abiding by all health and safety regulations.
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Maintains a skilled appearance and acts as a role model according to the established grooming and appearance policy.
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Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
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Performs all other duties as assigned.
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QUALIFICATION REQUIREMENTS
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Hotel and casino industry experience preferred.
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Knowledge of principles and practices regarding customer service in the casino/hotel industry.
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High school diploma or general education degree (GED) preferred.
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Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level
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Strong attention to detail.
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Must have ability to stand and/or walk for up to 8 hours per shift.
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Must be at least 21 years of age.
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Equal Opportunity Employer
n This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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