Job Description
n
Call centre (hotline) workers required – NSW Government department – ASAP start until 30th November ********* hours per day, 6 days per week. $***** - $40 per hour + super (plus applicable OT)
Hotline Crew n
Call centre (hotline) workers required – NSW Government department – ASAP start until 30th November ********* hours per day, 6 days per week. $***** - $40 per hour + super (plus applicable OT)
Key Accountabilities of the Role n
n
Maintain currency with hotline scripts and response information.
n
Communicate with community members and record conversations and other actions.
n
Enter quality data into response data systems, including hotline event logs.
n
Identify and report issues that may impact the response, including WHS incidents.
n
Report progress to the Hotline Team Leader.
n
Key Challenges of the Role n
n




Quick-paced and demanding environment.
n
Managing high volumes of enquiries from the public.
n
Delivering accurate information during emergency response situations.
n
Selection criteria n
n
Experience relevant to the role, including community engagement, customer service or similar.
n
Broad knowledge of NSW agriculture and associated industries and stakeholders.
n
Highly developed communication, interpersonal, conflict resolution and negotiation skills.
n
Ability to deliver public information outputs in a stressful and changing environment in line with government communication policies.
n
n
#J-*****-Ljbffr

📌 Call Centre Operator (Orange)
🏢 Total Resource Solutions
📍 Orange