Job Description
NDIS Intake Coordinator & Administration n
You will be one of the first points of contact for Holistic Care Therapy and an key connection between participants, families, Support Coordinators, practitioners and the Directors. This is a predominantly remote, work-from-home position, offering ***** hours per week with flexibility around how those hours are structured. While the role will primarily be performed from home, there will be occasional requirements to attend the office, team meetings, training or other in-person activities from time to time.
n
Key responsibilities
n
Managing new participant referrals from initial enquiry through to service commencement
n
Answering incoming calls and managing the main email inbox
n
Providing a warm, knowledgeable and professional first point of contact
n
Communicating with participants, families, nominees, Support Coordinators, Plan Managers and other providers
n
Reviewing NDIS plans and understanding funding categories, budgets, plan management types, support categories and relevant line items
n
Understanding how NDIS funding can be utilised across different services
n
Assisting with service agreements, funding allocations and service bookings
n
Troubleshooting referral, funding and service-delivery issues
n
Coordinating referrals across Allied Health, Positive Behaviour Support, Support Work and
accommodation/housing
services
n
Maintaining accurate participant and referral information
n
About you
n
Strong experience within the NDIS/disability sector
n




Sound knowledge of NDIS plans, funding structures and service delivery
n
Previous intake, Support Coordination, Plan Management, service coordination or NDIS administration experience
n
Excellent verbal and written communication
n
Confidence speaking with participants, families and professionals
n
Strong organisation and attention to detail
n
Ability to independently manage priorities and follow tasks through to completion
n
Confidence working remotely and taking ownership of your workload
n
Strong computer and administrative skills
n
Ability to manage confidential participant information appropriately
n
About us
n
Holistic Care Therapy is a family-run, registered NDIS provider supporting participants across Newcastle, Lake Macquarie, the Hunter, Port Stephens, Central Coast and beyond. Our multidisciplinary team provides Allied Health, Positive Behaviour Support, Support Work, accommodation and housing supports, and other capacity-building services. We pride ourselves on being responsive, approachable and collaborative.
n
Permanent Part-Time - ***** hours per week
n
$38-$45 per hour + superannuation, depending on experience and NDIS knowledge
n
Predominantly work from home, with occasional office attendance, meetings or training as required
n
Flexibility and independence of working remotely while being part of a close, collaborative and growing team
n
Opportunities for the right person to grow their role as Holistic Care Therapy continues to expand
#J-*****-Ljbffr

📌 Ndis Intake Coordinator & Administration (New South Wales)
🏢 Holistic Care Therapy
📍 New South Wales