Customer Experience Lead -- Player-Coach For Retention (Melbourne)

Customer Experience Lead -- Player-Coach For Retention (Melbourne)

01 Oct
|
EstimateOne
|
Melbourne

01 Oct

EstimateOne

Melbourne

Job Description
E1 is seeking a Customer Support Lead to guide our CX team and deepen customer understanding, support, and retention. This player-coach role keeps you close to customers while leveraging data and cross-functional collaboration to reduce churn and improve the overall customer experience.
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You will lead the CX Specialists, handle high-impact issues, and drive initiatives that scale without losing the human connection that matters. A hands-on, commercially minded leader will thrive here.
#J-*****-Ljbffr

📌 Customer Experience Lead -- Player-Coach For Retention (Melbourne)
🏢 EstimateOne
📍 Melbourne

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