Job Description
Customer Requests Officer n
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12-Month Casual Contract | Full time Hours
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Our client is seeking an experienced and customer-focused
Customer Requests Officer
to join their customer services team on a full time casual basis for an initial
12-month contract
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This is an excellent opportunity for a highly organised professional with strong customer service, administration, project coordination, and stakeholder engagement skills to contribute to a fast-paced operational environment.
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nAbout the Role n
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As the Customer Requests Officer, you will be responsible for managing customer-initiated requests from enquiry through to completion, ensuring a seamless customer experience while coordinating internal processes, project activities, and stakeholder communications.
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Working within a collaborative team, you will provide advice and support to customers, manage enquiries, coordinate project documentation, track progress of customer requests, and ensure compliance with internal processes and service standards.
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nKey Responsibilities n
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Manage customer requests and project enquiries from initial assessment through to completion.
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Provide timely and professional advice to customers and stakeholders.
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Prepare project documentation, estimates, agreements, and correspondence.
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Coordinate project activities and liaise with internal teams to ensure smooth delivery.
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Monitor project status, customer commitments, and key timeframes.
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Process invoices,



payments, and related administrative documentation.
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Maintain accurate records and update relevant systems and databases.
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Support continuous improvement initiatives and contribute to achieving service excellence.
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Actively work to resolve customer issues and minimise escalations.
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nAbout You n
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To be successful in this role, you will demonstrate:
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Previous experience in a high-volume customer service, administration, or project coordination environment.
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Robust stakeholder engagement and communication skills.
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Exceptional organisational skills with the ability to manage competing priorities.
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High attention to detail and accuracy.
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Experience working with multiple systems and databases.
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Strong problem-solving abilities and a proactive approach to customer service.
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Ability to work effectively both independently and within a team environment.
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Experience working within utilities, infrastructure, technical services, engineering support, or a similar industry will be highly regarded.
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nWhat's on Offer n
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Full-time casual hours.
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Initial 12-month casual contract.
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Opportunity to commence in approximately three weeks.
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Supportive team environment.
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Strong focus on customer service and continuous improvement.
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Valuable experience within a large and established organisation.
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#J-*****-Ljbffr

📌 Customer Requests Officer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne