Case Worker, Accommodation Options for Families
wayss is seeking a
Case Worker – Accommodation Options for Families (AOF)
to support families experiencing or at risk of homelessness to access emergency accommodation and transition towards safe, stable housing.
This role works closely with families during times of significant stress and uncertainty, providing practical support, advocacy, and coordinated casework within a trauma‐informed and strengths‐based framework.
About the Role
As a Case Worker in the AOF program, you will:
Deliver intensive casework and support to families experiencing housing instability or homelessness
Coordinate access to emergency and temporary accommodation
Complete risk assessments, safety planning, and needs assessments
Develop and implement individualised case plans in partnership with families
Advocate with housing providers and service systems to improve outcomes
Work collaboratively with internal teams and external partners
Maintain accurate, timely documentation and data entry
What You'll Bring
You will bring:
Experience working with families and children in homelessness, housing, or community services
A strong understanding of family‐centred and trauma‐informed practice
Knowledge of homelessness pathways, housing options, and related service systems
Excellent engagement, communication, and advocacy skills
The ability to work both independently and within a multidisciplinary team
A relevant tertiary qualification in social work, community services, or a related discipline
Experience supporting families in crisis or within accommodation programs is highly valued.




This role requires a current Driver's Licence and valid 'Employment' category - Working with Children Check Card. The candidate will need to have successfully completed wayss pre-employment screening, including a police check.
What We Offer
At wayss, we are committed to supporting both the people we work with and the people who work with us. We offer:
Full Time role - maximum‐term 12‐month contract
Salary range
$105,577 – $110,359 (SCHADS Level 5)
Generous salary packaging benefit up to $15,900
Opportunity for working from home arrangements
A
supportive, inclusive, and collaborative team environment
Regular supervision and reflective practice
Opportunities for
professional development and career progression
A values‐driven culture grounded in
respect, safety, and strengths‐based practice
The opportunity to make a meaningful impact for families experiencing housing instability
Applications Close: 6th October **** however may close earlier if a successful candidate is found.
For enquiries, contact the Team Leader, Bopha H on ************ or by email ******
Waysn is proud to be an inclusive and child safe organisation.
Waysn is an equal prospect employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery. We encourage people with lived experience to apply for roles at waysn. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people. waysn is a proud Rainbow Tick accredited organisation that welcomes everyone across the LGBTIQ community.
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📌 Case Worker, Accommodation Options For Families (Melbourne)
🏢 WAYSS
📍 Melbourne