Job Description
Regional Liaison Officer | Casual | Cooktown, QLD n
Looking for a role that's more than just a job? This is your chance to support and advocate for workers from Pacific Island nations while they live and work in Australia under the Pacific Australia Labour Mobility Scheme (PALMS).
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As a Casual Liaison Officer, you'll play a vital role in ensuring workers feel supported, safe, and connected - both on and off the job.
About the Role n
This is a hands-on, people-first position where no two days look the same. You'll be the trusted point of contact for PALMS workers, providing pastoral care and practical support across a range of areas.
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This is a casual role, offering flexibility, but it does require availability outside standard business hours & weekends to respond to worker needs, arrivals, emergencies, and key support activities.Because some worker needs can be urgent or time-sensitive, being locally based and readily able to provide face-to-face support in the Cooktown area is important.
What You'll Be Doing n
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Building strong, supportive relationships with PALMS workers
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Providing pastoral care including support with:n
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Medical appointments and wellbeing
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Accommodation and transport
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Workplace matters and advocacy
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Community connection (including church attendance)
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Assisting with arrivals, inductions, and departures
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Being available for after-hours support when required
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Conducting regular check-ins and accommodation inspections
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Supporting worker wellbeing, safety, and productivity
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Acting as a key link between workers, MADEC, and host employers
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Promoting a strong safety culture and supporting WHS processes
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About You n
You're someone who genuinely cares about people and thrives in a energetic, community-focused environment.
You'll Bring: n
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Experience working with culturally and linguistically diverse communities
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Strong local knowledge and community connections
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Empathy, patience, and a natural ability to build trust
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Excellent communication and problem-solving skills
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The ability to work independently and manage competing priorities
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Confidence using various computer systems (Word, Excel, email) and report writing
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Requirements n
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Current National Police Check
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Current driver's licence (essential for transporting workers)
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Why Join Us? n
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Be part of a purpose-driven organisation making a real impact
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Flexible casual role with variety and autonomy
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Opportunity to work closely with diverse communities
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Play a key role in supporting worker wellbeing and success
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At MADEC, we're proud of our inclusive culture and commitment to supporting people from all walks of life. If you're passionate about helping others and want a role with meaning, we'd love to hear from you.
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📌 Regional Liaison Officer | Casual | Cooktown, Qld (Queensland)
🏢 Madec Australia
📍 Queensland