Job Description
Job Role
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Business Analyst (Telecom Domain)
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Location
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Sydney & Melbourne
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Job Responsibilities
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• Captures business and user requirements (as stories for agile shops)
n • Ensures requirements are understood, developed, tested, and delivered to specification
n • Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
n • Represents project stakeholders throughout planning, development, and release processes
n • Works with the platform team to develop release estimates
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n • Define processes across
Customer/IT/Employee
workflows.
n • Fluent in both written and spoken English
n • Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
n • Must have robust ServiceNow technical knowledge
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📌 Business Analyst (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne