Job Description
Job Title:
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Customer Service Specialist
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Job Description
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Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.
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Customer Service Specialist
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100% Work From Home | Permanent Full time
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Comfortable with people. At ease with money. Monday to Friday, from home.
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This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money. You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.
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If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you.
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You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You'll Be Doing n
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High-volume inbound calls - financial and government matters
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Strict script and compliance adherence
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Applying financial literacy to guide customers clearly and accurately
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Maintaining professionalism across a range of conversation types
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The Details n
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$*****/hr + Super + Incentives - with pay increases as you expand across business lines
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100% permanent Work From Home
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Monday–Friday only | 7.6hr shifts with rotating start times between
7am–12pm AEST
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Equipment provided (
Melbourne CBD collection required
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Multiple intake dates across June and July **** - apply early, security clearance can take up to a month once submitted
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What You Bring n
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Professional experience in a role where accuracy, compliance, or financial concepts mattered
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Comfort working within scripted, process-driven environments
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A solid grasp of financial concepts - numbers shouldn't faze you
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Strong communication, composure, and attention to detail
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Reliable home internet (min. 50Mbps / 20Mbps) and a private workspace
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Requirements n
Australian Citizenship required
Within 50km of Melbourne CBD | Police and Government Security checks
Why Concentrix n
Concentrix is a global leader in customer experience with long-standing client partnerships. This isn't just a stable role - it's work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
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Career growth based on passion and aptitude - clear pathways, real stretch opportunities
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20,000+ LinkedIn Learning courses, all access, plus Concentrix University
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24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
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Empathetic, accessible leaders invested in your success - removing barriers, not adding them
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Incentives, bonuses, and everyday recognition - your contribution is seen and valued
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Confident from day one with thorough onboarding and support that keeps going
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*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.
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Location:
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AUS Work-at-Home Victoria
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Language Requirements:
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Time Type:
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Full time
#J-*****-Ljbffr

📌 Customer Service Specialist (Melbourne)
🏢 CNX
📍 Melbourne