Job Description
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Are you a customer service superstar with leadership skills? Do you thrive in diverse roles with variety, working independently, collaboratively, and provide a welcoming, well-organised customer experience? Beenleigh RSL & Golf Club is looking for a dynamic
Reception Supervisor / Membership Officer
to join our team!
Reception & Membership Supervisor
About Us n
Beenleigh RSL & Golf Club has been a cornerstone of the local community for over 100 years, providing a range of facilities, experiences and outstanding service to our members and guests alike. We are committed to delivering top-tier service and experiences for our members and guests. Offering multifaceted facilities with food and beverage, gaming, golf, functions, events and much more. Join us and be a part of our continued success!
About the role n
We're looking for reliable people who enjoy working with others, taking initiative and keeping day-to-day operations running smoothly. As the Reception Supervisor / Membership Officer, you will be the first point of contact for our valued members and guests, ensuring they receive a warm welcome. You'll oversee reception operations, manage membership services, assist in coordinating front-of-house activities and provide administrative support. This role requires flexibility, including some nights and weekends as required to support our club's busy operations.
Key Responsibilities n
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Oversee reception and membership operations, ensuring smooth daily functions
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Provide outstanding customer service to members and guests
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Assist with membership sign-ups, renewals, and enquiries
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Train and support front-of-house staff
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Process payments, bookings, and enquiries efficiently
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Maintain accurate records and documentation, and uphold club policies
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Assist in promoting club events and services
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Support various monthly reporting requirements
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Provide admin assistance to our volunteers
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Duties will include, but are not limited to, the responsibilities outlined above.
What we're looking for n
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Previous experience in a supervisory reception, admin or customer service role
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Solid leadership and problem-solving skills
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Excellent communication (written & verbal) and interpersonal abilities
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Flexibility to work evenings, weekends, public holidays
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Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems)
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Excellent organisational skills and attention to detail
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RSA & RSG certification (or willingness to obtain)
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What we offer: n
Beenleigh RSL & Golf Club is dedicated to supporting the wellbeing and development of our team. We offer a range of perks including:
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A supportive team environment
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Professional development opportunities
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Flexible work arrangements
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Discounted meals and access to club facilities
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Discounted golf membership or casual play
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Free onsite parking
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Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer
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📌 Reception Supervisor / Membership Officer (Queensland)
🏢 Beenleigh RSL & Golf Club
📍 Queensland