Customer Escalations Lead - Home Electrification (New South Wales)

Customer Escalations Lead - Home Electrification (New South Wales)

01 Oct
|
Smartenergy
|
New South Wales

01 Oct

Smartenergy

New South Wales

Job Description
Smart Energy is seeking a Case Escalation Manager to join our Byron Bay Head Office and support the Customer Success team. You will take ownership of escalated cases, coordinate with Compliance, Operations, Installations and Sales to resolve issues, and act with empathy and sound judgement to achieve fair outcomes for customers and the business.
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Ideal candidates bring robust customer service, calm problem-solving abilities, and a track record of collaborating across teams to improve the customer
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📌 Customer Escalations Lead - Home Electrification (New South Wales)
🏢 Smartenergy
📍 New South Wales

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