Job Description
Commonwealth Home Support Program (CHSP) | Toowoomba Great with people, highly organised and looking for a role where your coordination skills genuinely make a difference? n
Join Carbal's
Commonwealth Home Support Program (CHSP)
and help older people remain independent, connected and supported in their own homes and community.
Full-time, ongoing position Monday to Friday – no regular after-hours work n
Based in Toowoomba
Generous salary packaging to increase your take-home pay n
Christmas shutdown period
n
Varied role combining client contact, administration and service coordination
n
Supportive and experienced CHSP team
n
Make a genuine difference in the lives of older community members
About the Role n
Carbal is looking for an organised and people-focused
CHSP Care Coordinator
to support the day-to-day coordination of services for clients accessing our Commonwealth Home Support Program.
n
This is a varied role combining
client contact, administration, scheduling and service coordination
.
n
You'll be involved from the time a client first connects with the service — supporting enquiries, intake and onboarding, coordinating services and rosters, maintaining accurate client information and helping ensure services continue to meet each client's needs.
n
You'll also undertake scheduled client reviews and work closely with the broader CHSP team to make sure services are organised, responsive and running smoothly.
n
If you enjoy working with people, solving problems and keeping lots of moving parts organised, this could be a great fit.
Why You'll Love Working With Us Monday to Friday – no regular after-hours work n
Generous salary packaging through our Public Benevolent Institution status to increase your take-home pay
n
Christmas shutdown period
n
Supportive and culturally safe workplace
n
Varied role with a combination of client contact and coordination
n
Work within an experienced community care team
n
Free gym membership (conditions apply)
n
Employee Assistance Program
n




Ongoing training and professional development
n
Opportunity to build relationships with clients and make a meaningful difference in their lives
What You'll Be Doing Client Intake & Coordination n
Respond to client enquiries and communications
n
Coordinate client intake, onboarding and admissions
n
Complete intake documentation and ensure client information is accurate
n
Help clients understand and access available CHSP services
n
Maintain accurate and up-to-date client records in Visual Care
Service Coordination & Rostering n
Coordinate and schedule CHSP services
n
Maintain and develop client rosters to support reliable service delivery
n
Work with the CHSP team to respond to changes in client needs or service arrangements
n
Coordinate weekly Carbal Kitchen client orders and associated administration
n
Maintain service data and client information systems
Client Reviews & Ongoing Support n
Maintain current and compliant client files and service records
n
Identify changes in client circumstances or support requirements
n
Assist with service adjustments where required
n
Help ensure clients continue to receive services appropriate to their needs
n
The core responsibilities remain consistent with the existing position, including intake, Visual Care records, rostering, service coordination, Kitchen orders and annual client reviews.
You'll Be a Great Fit If You... n
Have experience in
administration, aged care, community services, health or a similar environment
n
Are highly organised and comfortable managing competing priorities
n
Have excellent communication and interpersonal skills
n




Enjoy working with clients and building positive relationships
n
Can work independently while also being a strong team member
n
Are confident using computer systems and client management software, or are willing to learn systems such as Visual Care
n
Have strong attention to detail and understand the importance of accurate client records
n
Are comfortable coordinating schedules and responding when arrangements change
n
Are committed to culturally protected, respectful and person-centred service
n
Hold a current C Class Driver Licence
n
Hold, or are able to obtain, a Blue Card and NDIS Worker Screening Clearance
n
Previous experience in aged care, CHSP or community-based services
n
Understanding of
My Aged Care
n
Experience coordinating client services, appointments or rosters
n
Experience using Visual Care or a similar client management system
n
Experience supporting Aboriginal and Torres Strait Islander clients and communities
n
Certificate III or IV in Community Services, Aged Care or a related field
About Carbal Medical Services n
Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and the broader Darling Downs.
n
Through our community care programs, Carbal supports older people to remain
independent, safe and connected within their homes and community
.
n
Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
n
Due to the volume of applications received, only shortlisted applicants will be contacted.
n
This is a non-identified position.
Our Commitment n
Carbal Medical Services is committed to cultural integrity, community wellbeing and delivering holistic, culturally secure care that empowers Aboriginal and Torres Strait Islander communities.
n
#J-*****-Ljbffr

📌 Chsp Care Coordinator (Toowoomba)
🏢 Carbal Medical Services
📍 Toowoomba