Job Description
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Titan Ford Brookvale
is looking for an experienced
Workshop Controller
to join our busy Service Department.
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This is a key operational role responsible for controlling the day-to-day flow of work through the workshop, ensuring our technicians are effectively loaded, jobs are progressing throughout the day and vehicles are completed on time.
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Working closely with the Service Manager, Service Advisors and technicians, you will be the central point of coordination between the front of house and workshop.
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We are looking for someone who understands how a productive dealership workshop should operate — someone who is organised, proactive and constantly across what is happening on the workshop floor.
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Workshop Controller – Titan Ford Brookvale
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Titan Ford Brookvale
is looking for an experienced
Workshop Controller
to join our busy Service Department.
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This is a key operational role responsible for controlling the day-to-day flow of work through the workshop, ensuring our technicians are effectively loaded, jobs are progressing throughout the day and vehicles are completed on time.
n
Working closely with the Service Manager, Service Advisors and technicians, you will be the central point of coordination between the front of house and workshop.
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We are looking for someone who understands how a productive dealership workshop should operate — someone who is organised, proactive and constantly across what is happening on the workshop floor.
Key Responsibilities n
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Control and coordinate the daily flow of work through the workshop
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Allocate and prioritise jobs across technicians based on skill level, workload and promised completion times
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Ensure technicians are effectively loaded throughout the day and available hours are being utilised
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Monitor workshop productivity,



efficiency and utilisation throughout the day
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Actively manage
unapplied time
and identify issues as they occur
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Monitor jobs in progress and proactively address delays, parts issues or additional work requirements
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Maintain visibility over WIP and ensure completed jobs are progressed promptly
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Work closely with Service Advisors to provide accurate and timely updates on job progress
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Ensure technician clocking and job allocation accurately reflect work being performed
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Coordinate additional work and ensure approved work is allocated without unnecessary delay
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Support technicians with workflow and elevate technical or diagnostic issues where required
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Assist in maintaining manufacturer processes, workshop standards and repair quality
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Help drive
Right First Time
performance and minimise repeat repairs
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Support apprentices and technicians in maintaining strong workshop processes and disciplines
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Work with the Service Manager to continually improve workshop productivity, efficiency and overall performance
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About You n
To be successful in this role, you will ideally have:
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Workshop Controller, Workshop Foreman, Senior Technician or similar dealership workshop leadership role
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Strong understanding of dealership workshop operations and workflow
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A recognised automotive trade qualification would be highly regarded
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Good mechanical and technical knowledge




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Strong understanding of technician productivity, efficiency, utilisation and labour performance
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Excellent organisational and time-management skills
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The ability to manage multiple jobs and competing priorities in a busy workshop
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Strong communication skills and the confidence to work with technicians, Service Advisors and management
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A proactive approach — you identify issues and act on them rather than waiting for them to become problems
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Strong attention to detail and follow-through
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A positive, accountable and hands-on approach
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A current Australian driver's licence
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Previous
Ford dealership experience, Ford technical training or experience with ERA would be highly regarded
, however experienced candidates from other manufacturers are encouraged to apply.
What We Offer n
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Attractive remuneration package based on experience
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A key position within a busy Ford dealership workshop
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The opportunity to take ownership of workshop workflow and performance
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Ongoing manufacturer training and development
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Support from the Service Management team
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Modern dealership facilities
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A stable, full time position with genuine career progression opportunities
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This role would suit an experienced Workshop Controller or senior dealership technician who enjoys keeping a workshop organised, understands the numbers behind workshop performance and takes pride in ensuring work moves efficiently from booking through to completion.
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If you are organised, accountable and enjoy being at the centre of a busy automotive workshop, we'd like to hear from you.
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Applicants must be living in Australia and have full legal working rights.
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#J-*****-Ljbffr

📌 Workshop Controller (New South Wales)
🏢 Australian Automotive Group
📍 New South Wales