Job Description
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Offering Managed IT Services, eNerds was founded in ****, with the mission of being a comprehensive support hub for Small to Medium sized Businesses.
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With offices in Sydney, Brisbane, and Sri Lanka, we are specialist partner and have been awarded SMB Partner of the Year 7 years in a row ************) at the ARN Innovation Awards.
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With a focus on challenging the status quo, we strive to be leaders and trendsetters in the industry, combining the passion and skills of our staff with cutting-edge technology to provide a premium outsourced service.
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We have a agile and innovative team at eNerds and have a sociable culture. With regular casual catch ups with the entire client services team.
About eNerds n
Offering Managed IT Services, eNerds was founded in ****, with the mission of being a comprehensive support hub for Small to Medium sized Businesses.
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With offices in Sydney, Brisbane, and Sri Lanka, we are specialist partner and have been awarded SMB Partner of the Year 7 years in a row ************) at the ARN Innovation Awards.
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With a focus on challenging the status quo, we strive to be leaders and trendsetters in the industry, combining the passion and skills of our staff with cutting-edge technology to provide a premium outsourced service.
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We have a dynamic and innovative team at eNerds and have a sociable culture. With regular casual catch ups with the entire client services team.
About the Role n
Are you a problem-solver, with a passion for technology and customer service? Join our Engineering Team who value passion and enthusiasm in delivering top-notch service as a Level 2 Systems Engineer.
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As a detail orientated
engineer/technician
you will play a pivotal role in supporting our clients with their needs from workstation
builds/deployments,
hardware
diagnosis/replacement,
networking support, server
management/administration
and
upgrades/replacement
projects.
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This position offers extensive exposure to a variety of technologies and processes, making it an ideal opportunity to advance your IT career.
Who We're Looking For n
We're seeking someone outgoing and bright, with a strong background in onsite support and customer service. You should possess robust skills in desktop, server administration and networking skills, coupled with the motivation to succeed under pressure.
Key Responsibilities n
Onsite
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Troubleshoot, support, implement & maintain infrastructure, onsite at our clients premises
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Contribute to infrastructure projects aimed to enhance value to our clients
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In Office
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Remote support for client infrastructure
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Provide technical escalation for the Service Desk
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Participate in infrastructure projects to drive client success
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How will you be successful? n
Your application will stand out if you demonstrate a blend of technical and client services skills, with a strong emphasis on organisation, attention to detail, and working in a fast paced environment.
Must have' Requirements n
With a Minimum of 2 years experience in IT Engineering, and Microsoft technologies (Windows ***** Pro, Microsoft 365, Windows Server, Active Directory, Google Suite and the MS Suite).
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You will also require:
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A current Australian Drivers Licence
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Familiarity with macOS
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Ability to diagnose technical issues and Determine the root cause
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Proficient in troubleshoot end-user computing (desktops, laptops, storage, etc.)
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Knowledge of networking fundamentals (wireless, switching, access points, printers, firewalls, VPN, DNS).
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Nice to have: n
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TAFE Networking Qualifications
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Prior Service Desk experience is highly valued
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Familiar with Virtulization (Hyper-V, VMWare)
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Other relevant certifications (e.d, MCITP, MCP, MCSA, MCSE)
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Knowledge of Backup & Recovery technologies (ShadowProtect, Veeam)
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Exposure to Cloud Platform's (Microsoft Azure, Amazon AWS, GSuite, Dropbox, etc.)
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#J-*****-Ljbffr

📌 Systems Engineer - Level 2 (Sydney)
🏢 eNerds
📍 Sydney