Job Description
Company :
Hastings Deering (Australia) Ltd n
What you'll be doing
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Hastings Deering is on the hunt for a Senior Application Advisor to join our Technology Support team. This is a Permanent, full-time, Monday to Friday position based out of our Beaudesert Road office.
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As a
Senior
Application Advisor
, you will:
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Deliver advanced support to internal and external customers for Minestar, Product Link, VisionLink, and other technologies.
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Lead the investigation, diagnosis and resolution of complex technical issues.
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Act as a subject matter expert, providing technical guidance and mentoring to Application Advisors and broader support teams.
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Drive continual improvement initiatives across service management processes, systems and customer support activities.
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Collaborate with customers, Caterpillar SMEs, vendors and internal stakeholders to identify root causes and implement sustainable solutions.
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Maintain and enhance service management processes, including Incident, Problem, Change, Knowledge and Release Management.
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Contribute to solution design, business improvement projects, commercial proposals and technology roadmaps.
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Assist with system configuration, testing, dashboard development and reporting within the Cherwell Service Management (CSM) workplace and related platforms.
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Monitor service performance and provide insights and recommendations to improve customer experience and operational outcomes.
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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When you join our team at Hastings Deering, you'll benefit from:
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Body, Mind & Wallet Support
- Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers.
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World-Class Training
- We're one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills.
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Career Paths That Work for You -
Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals.
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Security you can count on -
Enjoy the stability of a long-term career with Hastings Deering,



backed by global strength.
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About you:
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Significant experience supporting enterprise technology applications, preferably within mining, heavy equipment, fleet management or telematics environments.
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Advanced knowledge of ITIL service management frameworks and best practices.
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Strong analytical and troubleshooting capabilities, with experience managing complex technical issues through to resolution.
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Experience with Cherwell Service Management (CSM) or similar IT Service Management platforms.
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The ability to influence, build relationships and provide technical leadership across diverse stakeholder groups.
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Excellent communication and customer engagement skills.
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Experience mentoring team members and contributing to process improvement initiatives.
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A customer-centric mindset and commitment to delivering exceptional service outcomes.
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Interested? Here's What's Next:
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If you're interested in growing your career with a large OEM, we'd love to hear from you!
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Apply Now - click the button below.
Enquiries:
Contact: Shane Mathers, Talent Acquisition Partner -
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

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