Job Description
About the Role n
As a
Customer Service Coordinator (CSC)
, you'll be the first point of contact for our clients – answering calls, actioning requests and making sure issues are resolved efficiently.
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You'll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.
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This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don't need to know everything from day one – we're looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.
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You'll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.
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This role is based in our Belrose, NSW Head Office.
Duties Include n
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Answering incoming calls and managing client requests
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Processing and monitoring work orders across client and internal systems
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Coordinating with Operations Managers and Service Providers to close out jobs
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Supporting Account Managers with reporting and monthly requirements
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Managing incoming CSC emails and client communications
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Keeping systems and job information accurate and up to date
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Following up outstanding jobs and ensuring requests are progressed within required timeframes
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Ensuring compliance with Vivid's policies and procedures
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What We're Looking For n
We're looking for someone who is




keen to learn, comfortable with technology and enjoys working in a busy team environment.
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You'll ideally have:
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Previous experience in a
Customer Service, Administration, Coordination or similar role
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Strong written and verbal communication skills
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Confidence speaking with clients and handling issues professionally
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A positive, coachable attitude and willingness to take on feedback
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Strong attention to detail and the ability to stay organised
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Confidence using technology and learning new software and systems
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Good working knowledge of Word, Excel and Outlook
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Experience with maintenance, facilities or work-order management systems is a bonus, but
not essential
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The ability to prioritise multiple tasks and keep things moving in a fast-paced environment
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A proactive, adaptable and qualified approach
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You'll be working across different clients, systems and requests, so we're looking for someone who enjoys solving problems, asks questions and wants to develop their skills.
What We Offer n
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Full training and ongoing support
from an experienced and collaborative team
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The opportunity to learn and develop within a growing national business
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Exposure to
technology, systems, operations and client management
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Opportunity to build a career within commercial cleaning and property services
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A safe, inclusive and values-driven workplace
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A supportive team environment where
questions are encouraged and development is valued
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Competitive salary with superannuation and benefits in line with industry standards
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📌 Client Services Coordinator (Sydney)
🏢 Vivid Property Services Pty
📍 Sydney