Job Description
Account Manager - ICT & Managed Services n
BluBiz Solutions is seeking an experienced ICT Account Manager to join our Melbourne sales team. You will own day-to-day relationships with a portfolio of established mid-market and enterprise clients, ensuring they receive exceptional service and real value from the technology we deliver and manage for them.
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This is a portfolio management and growth role. Growth comes from the accounts you look after, supported by our solution architects, technical specialists, and senior sales team on complex, multi-domain opportunities.
Key responsibilities n
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Managing and developing relationships with existing clients to maximise satisfaction and lifetime value
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Owning the commercial relationship, including quotes, proposals, orders, pricing and contract renewals
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Identifying and progressing upsell and cross-sell opportunities across our full service portfolio
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Working with solution architects and technical specialists to scope and position solutions
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Monitoring account health and addressing concerns proactively before they become issues
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Preparing and delivering regular account reviews and business performance updates to client stakeholders
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Managing the renewals pipeline so contracts, subscriptions, and support agreements are addressed ahead of expiry
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Maintaining accurate client, opportunity, and forecast data in our CRM
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Working with vendors, carriers, and distributors on competitive pricing, deal registration, and partner funding
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Representing BluBiz professionally at client meetings and industry events
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About you n
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Proven experience as an Account Manager or in a similar client-facing sales role within the ICT or telecommunications sector. This is essential.
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Experience gained within a managed services provider, systems integrator,



or ICT solutions provider
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Strong working knowledge and a demonstrated track record across our domains: networking and connectivity, cybersecurity, cloud, unified communications and modern work, mobility, and managed IT services
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Exposure to the kinds of solutions we sell, such as SD-WAN and SASE, SIEM, and managed SOC services, and Microsoft 365, Intune, and Defender
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Familiarity with the vendors we partner with, including Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike, and how their partner and deal registration programs work
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Experience managing mid-market to enterprise clients
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Strong understanding of both pre-sales and post-sales processes in a B2B technology environment
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Commercial acumen across quoting, pricing, margin management, and negotiation, with a track record of meeting or exceeding targets
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Excellent communication and interpersonal skills, with the ability to build lasting client relationships
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Ability to manage multiple accounts simultaneously while maintaining high service standards
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Strong organisational and time-management skills, with meticulous attention to detail and consistent follow-through
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Proficiency with CRM systems
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Full Australian working rights and a current driver's license
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You do not need to be an engineer. Our solution architects and specialists handle the design work.



You do need to have a credible conversation with a client across these areas and know when to bring in the right person.
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What we offer n
At BluBiz Solutions, we value our people and are committed to a supportive and rewarding work environment. We offer a competitive salary package commensurate with experience, together with the following:
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Flexible and hybrid working arrangements
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Real investment in your development, including vendor training and certification across Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike
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A performance-based bonus scheme
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A defined portfolio of established clients
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A full technical bench behind you across every domain we sell
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A team-oriented team culture
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Melbourne CBD office with direct public transport access
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Room to grow well beyond account management, with paths into specialist, strategic, and leadership roles
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About us n
BluBiz Solutions is an award-winning, Australian-owned ICT managed services provider headquartered in Melbourne. We design, deliver and manage technology environments for mid-market and enterprise organisations across networking and connectivity, cybersecurity, cloud, up-to-date work and unified communications, mobility and managed IT services.
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We are a three-time CRN Fast 50 company, ISO *****-certified end-to-end, a top-50 Australian Telstra partner, and a **** Cisco Partner Winners Circle recipient. Our clients span healthcare, education, aged care, not-for-profit, retail, construction, and many other sectors, with many of those relationships long-term.
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We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please let us know.
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📌 Account Manager - Ict & Managed Services (Melbourne)
🏢 BluBiz Solutions
📍 Melbourne