Job Description
Front Office Administrator / Customer Service n
Simmark | Electrical
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Air Conditioning
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Solar
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Batteries
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Maintenance
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Starting within the Month, Based At our Bowral Factory
About Simmark n
Simmark is an established electrical and energy services business providing electrical, air conditioning, solar, battery and maintenance services to residential and commercial customers.
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We are looking for a friendly, organised and confident Front Office Administrator to become the first point of contact for our customers and support the day-to-day flow of enquiries into the business.
About the Role n
You will be based out of our BOWRAL office.
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This is a customer-facing administration role, with the majority of your day focused on managing incoming phone calls and emails.
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You'll be the first person many of our customers speak with, so we're looking for someone who is professional, approachable and comfortable spending a significant part of their day on the phone.
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You'll work closely with our Scheduler / Operations Coordinator, receiving new enquiries and helping confirm appointments that have been allocated to our technicians.
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Your primary responsibilities will include:
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Answering and managing incoming customer phone calls
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Monitoring and responding to incoming customer emails
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Taking details of new electrical, air conditioning, solar, battery and maintenance enquiries
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Accurately recording customer and job information within our systems
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Directing enquiries to the appropriate person or department when required
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Making outbound calls to customers to confirm appointments placed into the schedule
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Communicating appointment details and relevant information to customers
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Following up customers where additional information is required
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Maintaining transparent and professional communication with customers
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Supporting the Scheduler / Operations Coordinator with customer communication
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Completing minor administrative and ad hoc office tasks as required
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While there will be some general administration involved, the bulk of this position is managing customer enquiries, phone calls and appointment communication.
About You n
We're looking for someone who genuinely enjoys speaking with people and can provide a professional and helpful experience from the first phone call.
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You'll ideally have:
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Excellent phone manner and customer service skills
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Confidence handling a high volume of incoming calls
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Strong verbal and written communication
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Good general computer and IT skills
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Experience with email, Google Workspace or similar office platforms
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Basic experience with CRM or job-management systems, or the ability to learn them quickly
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Good attention to detail when recording customer and job information
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The ability to remain organised when managing multiple enquiries
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A positive and practical approach to solving customer enquiries
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The ability to work closely with schedulers, technicians and other office staff
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Previous experience within an electrical, air conditioning, construction, maintenance or trades/service business would be an advantage, but is not essential.
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More important is your ability to communicate well, stay organised and confidently manage customers over the phone.
What We're Offering n
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Immediate start available
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Stable position within an established trades business
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Varied customer enquiries across electrical, air conditioning, solar, batteries and maintenance
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A clearly defined role focused primarily on customer communication
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Supportive office and field team environment
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Opportunity to develop your knowledge of the electrical and air conditioning service industry
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If you're an experienced receptionist, customer service professional or administrator who enjoys being on the phone and being the first point of contact for customers, we'd like to hear from you.
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#J-*****-Ljbffr

📌 Front Office Administrator / Customer Service (New South Wales)
🏢 Simmark
📍 New South Wales