Job Description
AIA Australia is hiring a Senior Member Experience Consultant on a 6‐month contract. You will lead and coordinate a busy contact centre, mentor colleagues, process ancillary claims and support retention activities across calls, emails and servicing tasks.
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You'll drive quality, productivity and customer satisfaction while ensuring data integrity in HAMBS, e5 and VMMP. Successful applicants will have prior contact centre coordination experience, health insurance exposure, solid communication and
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📌 Senior Member Experience Lead - Hybrid, Growth Path (Melbourne)
🏢 Aia
📍 Melbourne