Job Description
Aged Care Administration Assistant - Full-Time n
Gladstone Community Linking Agency – Gladstone QLD
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Gladstone Community Linking Agency(GCLA)
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Gladstone Community Linking Agency (GCLA) is seeking a Full time Aged Care Administration Assistants.
About GCLA n
At GCLA, we're more than just a not-for-profit organisation—we're a movement dedicated to transforming lives and creating a more inclusive community. Since ****, at the heart of Gladstone, we've been champions of care, empowerment, and connection. Guided by our purpose of going
beyond ordinary
, we strive to enrich the lives of those we serve and foster a sense of belonging for all.
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We believe in creating a workplace where purpose meets passion, and where our team feels inspired to grow, lead, and excel.
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If you're ready to be part of an organisation that's redefining what's possible and making a real impact in the community, we'd love to welcome you to the GCLA family. Together, we can continue to go beyond ordinary.
About the Role n
This is a hands-on, detail-driven role that sit at the center of our organisation. You will support leaders, and systems that directly impact service quality, compliance, and outcomes for the people we support.
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This role is critical to ensuring smooth day-to-day operations, maintaining accurate records, and supporting a professional and welcoming front-of-house experience aligned with GCLA values.
Key Responsibilities n
Provide administrative support to operational teams and senior staff.
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Perform data entry, document management, filing and system updates.
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Maintain accurate and up-to-date records across internal systems.
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Assist with preparation of reports, correspondence and documentation.
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Support compliance-related administrative functions in line with GCLA policies.
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Assist reception during peak periods,



including answering and directing phone calls.
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Respond to internal and external enquiries in a professional and timely manner.
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Maintain confidentiality of customer and organisational information.
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Support a positive and professional customer experience.
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Identify and report risks, incidents or concerns in line with organisational processes.
What We're Looking For n
Highly organised and reliable team member who takes pride in delivering high-quality administrative support and customer service. You are adaptable, able to manage competing priorities, and willing to step into reception functions as required.
Essential Skills and Experience n
Demonstrated experience in administration and/or customer service.
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Strong organisational skills and attention to detail.
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Ability to manage multiple tasks and competing priorities.
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Strong communication and interpersonal skills.
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High level of computer literacy (Microsoft Office and internal systems).
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Ability to maintain confidentiality and professionalism.
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Current Blue Card (Working with Children Check).
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Current NDIS Worker Screening Check (Yellow Card).
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Certificate III in Business Administration or similar.
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Experience within disability, aged care, or community services.
What GCLA Offers n
A supportive internal career development opportunity.
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Exposure to both administration and front-of-house operations.
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Ongoing support and development.
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A collaborative and values-driven workplace.
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Your Day entitlement – one additional paid day every six months.
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Applications will be reviewed as they are received.
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GCLA reserves the right to interview and appoint prior to the closing date should a suitable candidate be identified. Early applications are encouraged.
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GCLA is an equal chance employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
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📌 Aged Care Administration Assistant - Full-Time (Gladstone Central)
🏢 Gladstone Community Linking Agency
📍 Gladstone Central